Rated 5.0 out of 5.0 by HLWC Bathroom lighting
The lighting in the bathroom is one of the best I have seen in many throughout the USA and a few places elsewhere. It enabled me to apply makeup without looking like a clown and my husband was able to shave without nicking himselt.
June 4, 2013
Rated 1.0 out of 5.0 by kat20 No Customer Service
I was extremely disappointed by the customer responsiveness in a recent stay. It began with checking in and learning that our 3rd room had been given away.
The staff in general had little or no concern about the fact that we did not get our handicapped room for my elderly mother and only wanted to make sure that we were wrong and that they had followed black and white polices.
To end the stay, our room was not completely cleaned. When, I requested towels, once again rather than respond that they would be provided, we were asked whether we had left the no disturb sign on the door. This could not have been the case because dirty towels had been removed but new ones were not returned.
On top of everything we were charged double the normal room rate due to limited hotel availability in the area due to graduation at Virginia Tech.
May 28, 2013
Rated 5.0 out of 5.0 by LuckyGrad Pleasant Stay
Although we were only there for one night, everyone made us feel at home. Our room was clean and the bed was very comfortable and fresh. The complimentary breakfast items were execllent and I can't stop talking about the great warm cinnamon buns.
May 16, 2013
Rated 5.0 out of 5.0 by Alma50 Great service & comfortable bed.
Friendly & helpful service @ front desk, as well as other staff members. Appreciated the little extras in the bathroom. Everything was fine ie the bedroom. We plan on stopping again next year on our way and from Florida. Thank you. Have a good year.
April 23, 2013
Rated 2.0 out of 5.0 by van123 no hot water and no food
I have stayed at many Holiday Inn Express , and this one is not run well. My husband went to shower and shave, no hot water. They had turned off the boiler. This was not the first time it happened. The kind lady at the desk said it had happened previously that week. Then get it fixed!!!!!!! Went down for breakfast , no coffee. Every Holiday Inn Express I've stayed at had 4 containers, here was 2 and she didn't even keep them filled. This is at the peak of breakfast. The attendent is filling up the mints by the front desk! Hot food, almost empty , and they are cold. I have to say the lady at the front desk was very understanding and trying to do her best to appease people. Definitely won't stay in that particular hotel again.
April 18, 2013
Rated 5.0 out of 5.0 by metfan86 excellent
always have had an excellent experience when stopping between long travel. Staff friendly, and very helpful
April 11, 2013
Rated 1.0 out of 5.0 by Austin12315 learned from this experience
wow. This hotel is in need of a makeover. It was so old. I spent the previous night at another Holiday Inn Express which was either newer or recently updated - - wow - - i learned next time to inquire on when the hotel was built because there was a huge difference. This hotel looks and feels old.
I first got ticked at this hotel because when registering, the staff member forced me to get my license plate number. The previous nights hotel - also a holiday inn - did not require it. This hotel was booked because of an accident on the hwy so I had to park pretty far away, carrying three bags of luggage and dragging two kids (one newborn and one two year old) with me. What annoyed me is the staff member said he needed it because there were "some incidents previously." That implies to me that he didn't trust who I say was in my room was actually in my room. Like I was bringing more people to my room then stated. And the fact I had to drag that much luggage and my humanoids around to get the six letter # didn't help my mood.
When we first got a room, it smelled like urine. Not in any way an overstatement. It smelled like stagnant and fermenting urine. We requested another room and were "upgraded" to a suite. The "suite" is a joke. I saw very little difference between the "okay" two bed room to the "fancy room" - - a $50 mini fridge and a $200 couch and a much bigger room, which felt empty because there was nothing to fill the bigger space. The only thing that stood out to me was the TV was much further away from the bed - because the room is twice as wide yet the tv is the same size as the other rooms, so we had to squint to see it.
In the AM the breakfast was so so. Better at the last hotel (Also H.I.E.).
As a last note, they didn't unlock the pool until we hunted down someone and asked - about an hour after the pool was to be open.
April 6, 2013
Rated 5.0 out of 5.0 by wnl1001 NICE FACILITY
Enjoyed the stay at Dublin Holiday Inn Express. Would stay there again.
April 4, 2013