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Rated 4.3 out of 5 by 104 reviewers.
Rated 5.0 out of 5.0 by Great reception We arrived at this hotel knowing very little about the area. When we asked about dinner available locally, we were given a list of recommended hotels and discounts too. We were also given a map of the area. The reception staff could not have been more helpful and friendly. Breakfast was up to the usual Express standard. May 18, 2013
Rated 5.0 out of 5.0 by Weekend break From the moment of booking untill checkout the staff were most helpful and friendly. Clean comfortable rooms and drinks machine available in the lounge all day. May 18, 2013
Rated 4.0 out of 5.0 by does the job Good location for a couple of days, next to ocean terminal. Rooms are large and functional. Parking can be tricky if you get there late. May 16, 2013
Rated 4.0 out of 5.0 by Excellent Choice I had read that this hotel was too far from the city which is insane. It is a short 10-15 minute walk depending on your walking speed to the main strret Deansgate. A taxi to the train station was under 10GBP. The breakfast was reasonably priced and had a good variety. The staff were excellent and so helpful. This hotel was recently renovated and it shows. It is clean, looks clean and is kept clean. We had a small issue with the water not being hot enough and it was immediately taken care of. The evening meals were reasonably priced especially the bar menu and very good. I would recommend the rooms away from the road because while this is not a main road there can be a little traffic in the morning but quiet at night. There is a shopping mall approximately 100 yards away with stores, a drug store, Boots and pharmacy. The free With-Fi was a nice bonus. We walked to Old Trafford but a taxi is only around 8GBP. May 14, 2013
Rated 4.0 out of 5.0 by Happy with this place Comfortable room and bedding provided and the price is exceptional. No noise - wonderful May 14, 2013
Rated 4.0 out of 5.0 by Reliable service with a smile. We have stayed here on several occasions and have always found staff to be very helpful and friendly. The bedrooms are always clean and the beds comfortable. The choice of soft and harder pillows is always welcome. The position of the hotel is great for browsing in the Ocean Terminal Centre with its choice of eateries or for visiting the Royal Yacht. Plenty of car parking room on site and with easy bus access to the city centre, this means you don't have to drive into town! May 14, 2013
Rated 2.0 out of 5.0 by Poor reception service When I was received, the staff who attended to our check-in didn't bother to look up to even smile and say hello or make any Casual eye contact conversation. His tone was not at all welcoming and he treated as we were just a waste of time. I am sure, I was paying to be there, I have been in several holiday inn express and well as holiday inn's in other cities and countries for both business as well as personal visits, but never have been treated that manner. He was like "You have to pay, before you check in" well I know that I will be paying but I felt like he doubted if I could pay. I wouldn't like to be treated in such a manner in any circumstances. He didn't even say "enjoy your stay", looked down and handed the room accessing cards. All your other staff treated us well but I am sure first impression should be the best impression. I felt insulted and my whole mood was spoiled. Disappointed. Now I will rethink before booking in holiday inn in the future. May 13, 2013
Rated 5.0 out of 5.0 by lovely room brilliant staff we had an exellant stay staff were briliant great location very helpfull and friendly staff there could have been a bit more variasion to the english breakfast very little to choose from but the heating in the room leaves very little to be desired extra blankets wouldnt go a miss we wer freezing at night and the heating kept blowing cold apart from that lovely many thanks mr r nuttall May 12, 2013
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