Rated 1.0 out of 5.0 by Charlie00 NNNNightmare Train Track Hotel--The Amityville Horror Hotel
Your hotel built on the train tracks in front of a brewery was the absolute worst hotel experience of my life!!! Because of this nightmare we will never-never-never-never-never-never-never again stay at a Holiday Inn again! We are done with Holiday Inn. You seem to purchase the cheapest most horrible land possible to pop up no frills hotels that often have little to no services. The pool at the hotel was out of service for all three nights, the elevator was not working, even the drink machine was out of order. I have never been given ear plugs at a hotel that read...Sleep Well, for your comfort during your stay. Seriously? Are you kidding me! We suffered thru three nights of misery, trains all night long, not to mention the parking lot Zamboni going constantly at the brewery. Oh, and wasn't it wonderful to hear the semi's on the loading dock of the brewery at 9pm, while trying to get a baby to sleep. We called every other hotel possible to get the out of there with no luck. Good by, Done with your company. I don't need to hear from you again. Take my email off of your list!!!
May 6, 2013
Rated 4.0 out of 5.0 by Moduline I Really Like This HI
As a priority platinum member it seems I always get a room facing Gateway BLVD so I have no complaints regarding the train as I have never heard it on that side nor is there any road noise but I certainly understand those reviews where the train interefered with guests sleep.
I actually really like this hotel, the rooms are clean and very comfortable, the room size is a little cramped but has all the amenities including mini fridge and nice strong internet signal, and a nice warm decor. Just a really good vibe going on.
Check in is very professional and they truly seem to make the guest feel special, whoever is training the day and afternoon reception staff does a great job, the lady on the afternnon shift even offered a sweet dreams as I waited for the elevator in the evening, I did have an issue with the reception staff at check out early in the morning but will tell more about that later.
This is a convention hotel so lots of people but the catering and room set up was great and again the staff wonderful.
They have a Fionn McCools Irish pub and the food, drink and service was pleasurable and it is a nice comfortable place to chill, I do believe they also have a family resturant as well.
The only downside I experienced was at check out, I had a early morning flight and as I was riding down in the elevator at 5:30 am I was actually thinking check out was going to be a breeze although I could not figure out why they don't put the folio under the door like the other 40+ HI I have stayed at in the past year. The door of the elevetor opened and standing at the desk was a lady who looked directly at me then quickly diverted her eyes from me basically so she did not have to talk, no good morning she just went into the back office, the man in the front was going through a stack of folios and paid me no attention which irritated me right away, then he proceeds to leave the desk to go talk to someone down the hallway and the dreaded dragon lady from out back appears. Of course right then another guest walk in and she servers her and leaves me standing , so I just left with out checking out, it is amazing how a wonderful stay with great customer service can go sideways so quickly with the wrong employees, my advice to mangement is if you can't put the folio under the door then at least get more staff who are cutomer service orientated and ready to handle the early morning guest traffic, remember it is always the last person a guest has interaction with that we remember the most
Overall I enjoyed my stay and i am not going to let the sour puss night staff stop me from returning again, I gave this hotel 4 stars but with the check out issues it really only reates a 3.5 star until fixed.
May 2, 2013
Rated 5.0 out of 5.0 by Altacanuck Nice clean and comfortable room
Although it was a short stay, we were quite impressed. The room was nice and clean and was well maintained. We will stay again in the future.
March 22, 2013
In my previous stay, I asked the hotel attendant to stop recording my personal record into the Hotel database. He refused to listen and continued to record my address to the hotel database. This is against my privacy and also against holiday inn's privacy that all personal information must be collected with my consent.
This hotel is located close to a train track. The train woke me up every night without exception.
March 18, 2013
Rated 1.0 out of 5.0 by fedupwithu2 Need to hire better staff and management
Stayed 4 nights.2 elevators one did not work the whole stay.
Deposit requested upfront was for the whole 4 nights.This is ridiculous.$70 left on night table was stolen.Rude housekeeping staff.
March 12, 2013
Rated 5.0 out of 5.0 by Izzy72 Comfortable bed and excellent staff!!
The beds were comfortable and the staff went out of their way to help us with our requests! The pool and workout room was really clean and we enjoyed using them.
March 1, 2013
Rated 5.0 out of 5.0 Thanks
I have a very good experience at this location. I would like to thank Arlene from the front desk because she was very nice during my stay there.
February 26, 2013
Rated 5.0 out of 5.0 by trevisg Great Service!
This was a perfect example of why I always choose to stay at Holiday Inn. We were taken very good care of by the front counter staff. Thanks!
January 29, 2013