Rated 3.0 out of 5.0 by CDandbigT Nice room but pool and not hot tub disappointing
Room was beautiful, comfy and clean and well appointed. Staff was great.
But, we stayed here for pool and hot tub for our 4 year old. Pool was COLD! The not hot tub was worse! Our 4 yr old tried to enjoy them but when his color turned to blue it was clear facilities were not useable. Very disappointing. May not go back again because can't use pool facilities. We pay extra for hotels with indoor pools/hot tub hoping to find one warm enough to enjoy. No luck here folks.
May 13, 2013
Rated 3.0 out of 5.0 by DJJ66 Good for the price
I have stayed in this hotel a couple of times. The staff is very pleasant and responsive. The breakfast is good. The rooms, during both of my stays, were musty and had an odor. The price is right. I'd like to see the exercise room updated.
May 8, 2013
Rated 5.0 out of 5.0 by baldgrizzly nice stay
Had a great time in denver, staff could of been more more helpful, the desk clerk when I first checked in had answers for all the questions I asked, the one that evening and the following day did not have any answers for me and and was told to check on line. Went to dinner at resutrants and when told where we were staying was offerred discounts on the meals and drinks. as part of the banquet program of the hotel. This information would have been nice to no, If they have agreements with local resturants then should included that info in the binder in the room, which did not offer alot of info. All in all it was a good room clean and the only issue was a blown light bulb.
April 20, 2013
Rated 1.0 out of 5.0 by Brian415 horrible experience. worst at ANY IHG hotel.
Horrible experience. I have not stayed at a Holiday Inn since. Booked a room with jacuzzi for romantic getaway (about 100 miles from home). Once I arrived there was a horrible chemical smell in the lobby and hallways. Checked in and then employee came back to say person in front if me in line took the last room with jacuzzi, even though I had it booked. Instead of getting lesser room comped I was only given rewards points that equates to a 1/3 of a stay. The points were only given after making numerous calls. I told this experience to a hotel competitor of yours and was told if I stayed at their hotel chain and they made that type of mistake I would've been comped the night, plus given another night with jacuzzi upgrade for the inconvenience. The room was dirty. There were childrens toys under the couch, floors hadn't been swept or vacuumed, and the bathroom commode and floor were not cleaned. I've never been so upset over a stay at a hotel in my life. Romantic getaway was ruined.
April 3, 2013
Rated 5.0 out of 5.0 by tk74 Standard good service
Everything was great! I had one question though. It seems that i did not recieve my points for this visit, Is there any way this can be rectified? I've also noticed that some locations give a bottle of water and cookies and/or a bag of chips for status, Is this based on if this is in the hotels buget? I would also like to be notified of all piont promotions that are avalible, I notice that none of that information is given unlless you ask.
March 3, 2013
Rated 5.0 out of 5.0
by Mommala Extremely Comfortable Great Location
Located near Front Range of Mountians..wonderful restaurants within walking distance. Very quiet and peacfull, you should try the suite with Jacuzzi in it, absoulutly RELAXING!!!!
February 15, 2013
Rated 2.0 out of 5.0 by NotPleased22 Not up to Holiday Inn Express standards
I have stayed at dozens of HI Express properties across the country and this is by far the worst experience yet. When we checked in we were given a room that would not lock, and then were given a room that had both a noisy, clanging heater and a very noisy toilet. We were finally moved to an adequate, but rather shabby room the next day. On the last two days of the stay we had lukewarm to cold showers both mornings, and insufficient hot water to shave. The clerk the first night was short with me, which I don't expect as a Platnium level member. We checked out a day early, and I wouldn't dream of going back to this property.
January 22, 2013
Rated 1.0 out of 5.0 by Anthony2261964 Awaken at 2:11AM by Fire alarm - afraid to go back to sleep in my room
I was awaken at 2:11AM by the fire alarm, I almost broke my leg attempting to hit the button on the smoke detector in my room. No notice from the front desk, looked out the window and seen the firetruck leaving the parking lot. Called to the front desk and was told it was a false alarm. Very hard to get back to sleep after out of a deep sleep awaken by the very loud smoke alarm. Next morning was told they were working on the boiler and causes something to turn on the alarm. Asked the maintainence guy about the boiler and he told me they would be finishing tonight on the boiler? Not the news I was looking for? I was glad it was my last night in the hotel and suggested they work on the boiler during the day so they do not wake the entire hotel up again. Worst night of my 25 years in a hotel.
January 22, 2013