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Rated 4.0 out of 5 by 22 reviewers.
Rated 2.0 out of 5.0 by Customer Service is a foreign concept at this property Got there at 3:00 PM. I had to wait - what felt like - 15 minutes at the front desk while I saw what appears to be the day manager walk buy pretending not to see me and disappeared in a back room. Finally an attendant came to check me in - dry and unfriendly she made me feel like she was doing me a favor. Room and beddings were uncomfortable. Lighting in room and bathroom is mediocre. Microwave was dead and not functioning. When I checked out I was going to tell the attendant about the microwave, but she did not even talk to me. I dropped the key-card and she just looked at me. The little things as toiletries were even screwed up. On the second days, I did not get any soap - I thrived to scrap the left over sliver of soap of the tub edge to no avail. Why did I not ask for soap you ask, I was already in the shower and I should not have to. May 20, 2013
Rated 4.0 out of 5.0 by Staff very willing to help Rooms are clean and quiet. Staff is friendly and eager to help May 20, 2013
Rated 5.0 out of 5.0 by Love HIE I love staying at HIE. Always a comfortable stay at a reasonable price. Great customer service. Greeted as Priority Member. May 15, 2013
Rated 2.0 out of 5.0 by Bad Bad place to stay!! What a bad place to stay in Farmington NM, The heater did not work right and the fan in the bathroom sounded like a jet. The water in the tub leaked all the time we were there. May 1, 2013
Rated 3.0 out of 5.0 by Noisy night We had quite a nice top floor room with a separate sitting area but our Saturday night stay was ruined by the room's paper thin walls & the noisy behaviour of our fellow guests. In Farmington it seems normal to allow your children to run up & down corridors til late whilst having loud conversations outside other guest's rooms. Competetive door slamming also appears to be popular. I understand there was a wrestling event in town - no comment. April 30, 2013
Rated 5.0 out of 5.0 by Will stay here again The room was large and comfortable. It was very clean and the breakfast was decent. The staff was very friendly and helpful. The only downside was the pool being ice cold. We will definitely stay here again. We have stayed in several hotels in Farmington while visiting family and this is our favorite so far because of the cleanliness. April 26, 2013
Rated 1.0 out of 5.0 by Night Manager on a Power Trip This is a very nice hotel, rooms clean, most of the staff nice. We did have a problem with a night/evening manager who at 8:30pm came to our room because our five and three year old were playing a bit loud. Right off the bat he became confrontational with my wife. He didn't back down until I came to the door. Then the idiot told us to go to bed at 8:45pm. This was probably the worst example of hotel employee behavior and professionalism from a manager level that I have experienced. He didn't solve the problem. We should have packed up and left that night. The real problem was they concentrated all the guests in the same area of the half empty hotel, and had a guest that tried to go to sleep in what was now a busy hallway in this hotel. We stayed at his holiday inn express on two other occasions, we have family in the area. Our last trip we stayed in a different hotel. April 18, 2013
Rated 3.0 out of 5.0 by not bad but not great Stayed at hotel for 8 days, too long, no insulation in room ceiling, vary noisie, hot tub not warm, next time hot tub jets not working and luke warm, no camara in parking lot,parked three veh from front door, items stole off work truck, chained room down stairs, no hot water in shower, reported was assure would be fixed, next morning no hot water again, checked out,, April 15, 2013
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