Rated 4.0 out of 5.0 by Chas13 Overall experience
Our overall experience at this Holiday Inn was Very Good (although the rating above only says good). The rooms are very nice, clean, bed comfortable for a good nice sleep. Food in the restaurant was very good. Food at the dinner we attended was excellent. They are experiencing remodeling right now and it is quite noisy in the lobby, so sitting and relaxing there was not an option.
May 19, 2013
Rated 5.0 out of 5.0 by RustedRoot Grantville Holiday Inn
Holiday Inn staff went out of their way to make the stay enjoyable. The hotel was undergoing renovation so it was a lobby full of chaos but the rooms were away from the noise. Cant wait to see the finished product
May 18, 2013
Rated 4.0 out of 5.0 by Vanessa22 Holiday inn ...
The front desk was very helpful apron check in they gave us cookies cause they were under going construction . The construction was a complete bummer. The Hot tub could us a deep clean scrub and so could have the pool but was still nice that they had them open for the use. The room we were in the shower didn't drain and the shower heads could be different . Beds and pillows were nice could be a little bigger but not a complete let down. But the refrigerator they brought up was un believe nasty and gross I will never use it .
May 17, 2013
Rated 2.0 out of 5.0 by PRD55 renovations in progress
the building was under much need renovations. Our room, though non smoking, smelled of stale smoke when we first arrived. the curtains were torn in the room and the entrance door by our room in poor repair. We were at a conference in the hotel and the wait staff were great!
May 2, 2013
Rated 5.0 out of 5.0 by WAGS Entire Stay
All went well as expected. Accorded late checkout.
Hotel was undergoing renovation at time of stay. All effort possible was made to keep inconvenience to a minimum.
April 28, 2013
Rated 2.0 out of 5.0 by Groupee Lots of room for improvement and Customer Service
I would not recommend this location unless it is the last one available for the date you are in need of a place to stay.
The rooms no only are OLD looking and feeling but the room was very dusty. It was very clear no one had used a dust cloth on the TV stand and cabinet which it sat. The bed felt like I was laying in a canoe. Oh, the should floor felt the same way. Bathroom sink had a major stained and was overall very CHEAP feeling.
This facility lacks everything called quality.
Fortunately we were there for an event that kept us out of our room for the duration of the room stay.
Our first encounter was the room door was not locked/shut when we arrived to our room. No key needed here!!. After unpacking, another couple opened the door and said they were assigned to our room. So the front desk just says have them come back down, with all their luggage and they would work things out.
The front desk staff needs major customer service training.
April 19, 2013
Rated 5.0 out of 5.0 by Mudrock13 Great Staff
Under renovations, but great staff , quiet rooms, and great restaurant/bar food, drink and service made up for it.
April 7, 2013
Rated 5.0 out of 5.0 by Susie11 Coffee to go
I have stayed at this property before and will again. On my way out the door in the morning, I decided to get a cup of coffee. I was
appalled to have to pay $1.50 for that cup. This is the only hotel I have ever stayed at to charge for coffee in the morning. Most pots are by the front door and are FREE.
April 3, 2013