Rated 5.0 out of 5.0 by Max47 Great value given the amenities!
The customer service driven team at this Holiday Inn Express is what brought my review of excellent. The rooms were clean but could use some remodeling and the A/C had issues keeping up with the changing temperatures. The breakfast had good variety and kept me going until lunch.
May 6, 2013
Rated 2.0 out of 5.0 by PlatMem1 New Staff?
Took almost an hour to check in on a Thursday night because the group check in before us had problems. I was staying there on business and got back to the hotel late on Sunday, 4/8. Room keys didn't work. Keys were reset, didn't work. Master Key given, no work again. Front desk person indicated she was unfamiliar with the 'system.' Finally, problem was supposed to be solved, got to the room, and realized I was given the wrong room keys. This process took over an hour and I got into my room after 10:30 PM. On another day, I was getting picked up at a training facility I was attending. Shuttle van showed up approximately 65 minutes after I called - it was a five-ten minute drive . Driver said, "I thought someone else had picked you up"? Those are the highlights. I am a platinum member for the past 6 or 7 years and this was not good. Last year I stayed here for twelve or thriteen nights at the same time of year. No issues. This time, I cannot say anything remotely close.
April 15, 2013
Rated 3.0 out of 5.0 by bill13127 begginers coffe
coffee asfter hours was old . just had packets of some cream . Yopu need to have fresh coffee all day and a mixture of deffrent creams.
Rooms and beds seem tobe very worn
excersise equipment old
March 6, 2013
Rated 1.0 out of 5.0
by wslwang I am going to tell our company stop booking this location during next contract review.
Stay 2 times in February. First time I found a dry roach body folded inside my bath towel. Contact management and they promise to improve. 1 week later I went back, found another dry roach inside bath towel. A live roach inside the room running around. I emailed to management, no reply like they don't care. I have no choice to notify my booking company stop using this location.
February 27, 2013
Rated 5.0 out of 5.0 by AllieP Thank you.
We arrived later than even our late-arrival expectation and had to call because road construction had us rerouted. Jeanie was tremendous and kind and funny - just what we needed. The following morning, our 4 am wake up call happened and as we blazed out of the lobby, Jeanie made sure we had everything we needed. Rarely, are folks joyful at ungodly hours, but she was and she made all of the difference.
(She deserves a raise. Whatever you are paying her is too little for the customer service she sincerely offers.)
February 20, 2013
Rated 1.0 out of 5.0 by Loslee Stay Away
Very poor Experience.
This is not a Holiday Inn. More like a No Name Property.
Try other near by properties before you consider this Holiday Inn.
This is coming from a seasoned traveller and a Platinum Member.
February 5, 2013
Rated 5.0 out of 5.0 by Traveler01 Loved the stay....
The customer service was wonderful. We was greeted with a smile and was given the right directions to where we needed to go. The room was very clean and the bed was really comfortable. Breakfast was very good and held us over until dinner. It was located in a safe & secure location. Near many of the things that we needed to be close to. When we come back to this area, we will stay here again. Would recommend this hotel to anyone.
December 26, 2012
Rated 4.0 out of 5.0 by dlr37 Not a favorable experience
Room rate was ridiculous, twice the normal rate I've paid in the past. Room had a connecting door to the room next door and the guests in that room were loud, partying until the early morning hours. Why did they put me in this room in the first place? I called the front desk to be moved and they said they couldn't but they would go "talk" to the guests to ask them to keep the noise level down. But to no avail, I was up until 1:30am. The workout room TV was not connected to cable nor did it have a remote. Went to the front desk to get a remote and the young lady working gave me "her" remote and said it should work. Again, no avail. The workout equipment either needs to be calibrated or just replaced with new. The continental breakfast didn't seem as fresh as it has been at other HIE locations. This location just wasn't that great.
December 19, 2012