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Rated 4.1 out of 5 by 14 reviewers.
Rated 5.0 out of 5.0 by Relaxing stay and excellent service A very easy going stay. Comfortable beds, good internet service and a pleasant staff. They were very helpful in meeting my accommodations and also helping me find things within the city and make suggestions. Stayed in other places in Hamilton, but this was by far the best experience. Only place to stay if you go to Steel City! May 8, 2013
Rated 4.0 out of 5.0 by Great service Pleasant atmosphere with great guest services beginning from front desk agents to friendly housekeeping. May 8, 2013
Rated 5.0 out of 5.0 by Great Hotel and Amazing Staff! Had a great stay at the Crowne Plaza Hamilton! Beautiful hotel, great location, amazing staff, and excellent restaurant! April 29, 2013
Rated 5.0 out of 5.0 by Fantastic Stay at the Crowne! My overall experience far exceeded my expectations! The rooms were immaculate. Very clean and I had very prompt service. The restaurant was great and the food was delicious. The restaurant staff were very friendly. The front desk staff were accommodating and very helpful during check-in and check-outs. All of my inquiries were dealt in a timely manner and the staff did a great job with all of my needs. They are doing a fantastic job at the Crowne Plaza Hamilton! April 23, 2013
Rated 5.0 out of 5.0 by Great Service We booked this hotel through our Basketball Team for a weekend tournament. Check in was a breeze. The staff was more than accomodating and went out of their way to meet our needs. Hotel was very clean. Rooms were a good size and staff was great. Would certainly recommend to other as well as consider staying again. My pnly complaint (not directed at hotel) is.... There were several other Sport Teams staying at same hotel as well as several dance schools. Will say that some of the parents were very inconsiderate - while I have no issues with having a good time, they were extremely loud well past midnight while the rest of us were trying to get to sleep. Found this to be very rude!! April 23, 2013
Rated 5.0 out of 5.0 by Wonderful service I can recomend this hotel as a place where you feel valued guest and where you can feel real atmosphere of harmony and kindnes. Nice clean neat rooms, good food and most of it friendly and service committed staff. I've enjoyed my stay in CP Hotel Hamilton. April 22, 2013
Rated 5.0 out of 5.0 by Thank you Crowne Plaza Great hotel, wonderful and friendly staff have made our stay memorable. Love the newest bedding program and amenities. Food was great and service just amazing. Front Desk was great help too. We will definitely "WoW " this hotel and recomebd it to anyone. Thank you Crowne Plaza !!! April 22, 2013
Rated 2.0 out of 5.0 by Disappointed with the Service! The "positives" of our stay : The rooms were clean and the cleaning staff member was friendly, as was a maintenance staff member that we met in the elevator. With that being said, they were the only 2 staff members who were friendly to us. All other staff that we had the pleasure of dealing with (including your check-in staff) were very abrupt and we felt that we were bothering them. They never smiled or used manners. We experienced bad service even when we called in to confirm our reservations. We wandered around looking for a pop machine, only to be rudely asked by staff what we were doing on a floor we weren't allowed to be on?? We had the unfortunatel pleasure of being next to a room of unsupervised teenagers. They were very loud for hours, and staff apparently did not patrol the halls to ensure that everyone was at a reasonable noise level. They did however, patrol said halls to ensure that people weren't looking for a pop machine! The pool area consisted of 3 pools. The one smaller pool had brown stuff all around the steps in to the pool, so my children were not allowed to swim there. On check out day, the pools were closed. It was by far, the worst service that we have ever received at a Hotel. Very disappointed!! April 8, 2013
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