Rated 2.0 out of 5.0 by stkaka nothing good ,but location
its quite famous among the IHG members in great china with its terrible service,i have been stay few time in this hotel since 2006,never saw smile in the staff's face ,the elite members will not be recognised,and its has nothing improve since 2006,amazing huhh? anyway the location is good ,the only IHG hotel in the hangxhou city centre.
May 29, 2013
Rated 4.0 out of 5.0 by nicknm Clean Non-Smoking Room
Finding a clean hotel in China can be difficult. . . I've been staying at the Holiday Inn at 289 Jian Guo Bei Road, Hangzhou for several years now, and consistently the rooms have been clean, and most importantly, they DON'T smell of smoke.
If you're looking for a standard clean room, with decent amenities, this hotel might be for you.
May 18, 2013
Rated 4.0 out of 5.0 by MichaelX 不错的渡假选择
May 14, 2013
Rated 4.0 out of 5.0 by SteveML Fix the AC guys
The whole hotel was over warm for me but the bedroom was about 25C the outside temp was low to mid 20s but it seemed that the AC was off and i could not get the room to cool down no mater how long the AC was on and no matter waht temperature it was set at. but if you like a warm room it will be great for you
May 14, 2013
Rated 4.0 out of 5.0 整洁的环境
May 3, 2013
Rated 3.0 out of 5.0 Needs improvement
My stay at this hotel was part of a 20 day trip throughout China, where I had the opportunity to stay at HI Express, HI and Crowne Plaza. This one was by far the worst. The hotel seems old and requires and upgrade urgently to be at par with other HI properties. That being said, when I checked in my room, felt it was hot. So I lower the temperature and it did not work at all. I called front desk and they sent an "engineer" who came to "play" with the thermostat and said "OK" (he did not speak any English and I did not speak Chinese). I said "No OK", and he left. So I called the front desk again, and to my surprise they offered me an electrical fan. I refused and said please either fix the A/C or give me another room. After about 30 minutes, they changed us to a different room, where the A/C did not work as it was supposed to, but it was better than the previous one. After all this ordeal, we decided to go have diner. We arrived at 9:25 p.m. to the Chinese restaurant, and they told us they will close at 9:30 so they could not let us in. I´ve never heard of a restaurant in a hotel closing at 9:30 p.m. I love all the IHG brands and I usually go back and stay at the same hotels. Whenever I go back to Hangzhou, I will not stay at this one again for sure.
April 30, 2013
Rated 1.0 out of 5.0 by LongStayer we paid for more value
If a customer wanna stay with Holiday-Inn Express, then we will choose Holiday-Inn express.
The quality and services are downgraded, even though I was a long stay customer.
It's overall management issue, then causes the reset of the poor quality.
I may not chose Holiday-Inn HangZhou City Center next time.
April 22, 2013
Rated 4.0 out of 5.0 by travellerlady Good hotel with reasonable service
The room décor is good and comfortable. The first room that I was allocated with had a weird odour. I then requested to change room and it was done rather smoothly. The lobby is quite grand, although there are lots of smokers in the lobby (customers, unavoidably). Staff in the reception are polite.
There is a spa /foot massage place in the basement, hence it is very convenient. The foot massage place is decent.
Food in the restaurant is so so and expensive.
The location of the hotel is very good and there are lots of nice, decent shops around, as well as a nice river/park nearby. The concierge is relatively polite/helpful, and helped me arrange a taxi in the afternoon (busy hours). The taxi driver (arranged by the hotel) was shockingly rude though, although this might be a general issue in China (women are generally given less respect than men in China, unfortunately).
April 16, 2013