Rated 4.0 out of 5.0 by NLHJD Customer Service
I would have rated our stay a "5" but for the week-end service. The service and attention we received during the week was obviously better than the service over the week-end. In fact, we were disappointed by the willingness of the staff to accomodate us on the week-end based on the excellent service we received on the week-days.
May 13, 2013
Rated 2.0 out of 5.0 by oscarbird Stay Park Fly
If you are doing the Stay Park Fly package, be prepared to wait 45 minutes at the airport to be picked up, We had to call twice before they picked us up when they indicated someone would be there in 10-15 minutes. This has happened 2 times in a row. Although the accommodations are adequate, we will not be staying here on our next trip out of BWI.
May 13, 2013
Rated 4.0 out of 5.0 by kyfly727 breakfast
at 6:30 a.m. the pancake machine was not working and the omelets were cold. Other than that everything else was fine.
May 5, 2013
Rated 5.0 out of 5.0 by TGPETE Great Staff
Another great stay at a Holiday Inn Express.
The staff is great.
April 29, 2013
Rated 5.0 out of 5.0 by sjblrb Very nice stay!
Very clean hotel the staff was very friendly and was very quick to take care of any special needs we had. Had to get a roll away bed for 2nd nights stay (due to a leaking air mattress we brought along for our daughter that had an encounter with a cat, unknown to us) staff had the roll away in our room in less than 10 minutes. Hotel is close to the mall and lots of choices in dining. Denny's is in the same parking lot, very quiet place , enjoyed our stay. Loved the ice water with fresh fruit in it for guest's to enjoy located by the check in desk. Will stay there again. Good location easy access to the highway to DC and Baltimore.
April 19, 2013
Rated 3.0 out of 5.0 by sue143 Quick trip
Made a quick trip to Baltimore to go to theater. Room was pretty comfortable; however, we got in close to midnight and wanted to hit the sack. We quickly plugged our phones into the lamp to charge and got into bed, only to realize in the morning that the outlet did not work and our phones were now dead. Would be nice if hotel staff checked to make sure that the light works when cleaning the room. Also in the morning there were no cinnamon rolls ready when we got to breakfast; asked the lady if she had any ready and when she brought them out they were warm - not hot. But otherwise a nice stay. Not real close to airport if that is your true purpose - we basically used it just to sleep and to drop my son off at the MARC station.
April 15, 2013
Rated 4.0 out of 5.0 by ChillyC Bed was worth it all!
After struggling with a stopped up toilet after I got there, the experience and staff was very good. I can't say enough about the comfortable bed and nice room. I stay in the suite and it was nice and not costly. They have a small get tother for guest in the lobby on Thursday evening, but I wish it was nightly. Hotel is close to mall, casino and Dennys is attached at the hip literally. The negative is that it's a small but busy hotel. Almost seem as though you are processing cattle at check-in. I have stayed at higher quality hotels, but this staff is first class and above any that I have met.
April 15, 2013
Rated 5.0 out of 5.0 by Rose3 Great Hotel
We love to stay At the Holiday Inn Express when we travel to BWI airport. The staff is wonderful and the comfort of our room as well. I would recommend this hotel anytime.
April 13, 2013