Excellent hotel! Neighborhood feel and proximity to transit system & suburban center.
Crown Plaza- Amsterdam Schipol
July 27-28-29, check out 7/30/2015
This was the first time I brought my mother to mainland Europe, and although she was initially sporting quite the frown about this
hotel, she left smiling and wanting to return. Once concerns were brought up to management, the hotel staff went above and beyond to deliver a product/service that would be memorable, pleasing, and inviting. Thank you for helping make my mother's experience so wonderful!
Accommodations: Excellent. Basic room met expectations, but air conditioning was non-functional. Upgraded room was extraordinary, in all aspects, bedding/spaciousness/bathroom/carpet/furnishings.
IHG Reward Club Recognition: Although initially this property's benefits were unclear, ultimately the service and recognition was quite good.
Staff: Initially, I was displeased. However, as any dissatisfied customer should do, I brought my concerns to the attention of management. The manager on duty, Priscilla, took the time to discuss my concerns and afterwards, things changed dramatically. The staff was kind, knowledgible, and helpful throughout the stay. Attention to detail, professionalism, and courtesy exceeded expectations. It is my sincere hope & belief that the high level of service I experienced will remain standard.
Housekeeping: met expectations
Pool/Gym: well maintained, clean and luxurious in feel, appropriate equipment; functionality not evaluated.
in-room: appropriate content choice and availability. Tasted good; delivered in a timely fashion.
in lobby: great meal choice options and availability. Excellent food and service. Pricing was reasonable and appropriate. Complimentary water was readily available.
Laundry: Laundry/pressing was done well and priced appropriately.
Computer met expectations.
Printer needs to be addressed; as an IT professional, I come into contact with more than a few printer problems in the average day, yet the single, available printer is in desperate need of attention--beyond what I was willing to give to it.
WiFi: met expectations.
exterior: well maintained, current, and appropriately laid out.
interior: clean and well maintained. exceeded expectation.
Other: complimentary umbrella usage (regional meteo appropriate)
Associated Gift Shop- an excellent addition; ideal tenant for tourism. [Less]
Great Hotel close to Schipol
As you arrive, you are welcomed to the reception, the staff are pleasant and lobby space is well done. Check in was quick and easy to find your place.
The free Airport shuttle was prompt, and always
Hotel offers free bikes to go the village. Train Station is close.
Room was fresh and clean; seating could be better.
Club lounge offer great views. Overall a very enjoyable stay. [Less]