Comfortable accommodations and enhanced by Malaysian hospitality Holiday Inn Kula Lumpur is conveniently located in Shah Alam with shopping malls, recreational facilities and entertainment centres nearby. Choose our good-value Golf Package on the 18-hole courses at Glenmarie Golf and Country Club. Guests can also access the Club's squash courts and Olympic-sized swimming pool.
This is how I exactly felt every time I walked into the Intercontinental Kuala Lumpur lobby: “WELCOME”
The Intercontinental chain is known for its hospitality and the standards they maintain on how[More]
their staff treat the guests, but this was beyond my expectations. I had never been so well-treated at any 5-star hotel. Not even at the other Intercontinental hotels where I stayed. I was always greeted with a “Welcome Home” when entering the hotel and that was not all. The reception desk, the concierge, the bell hops, the restaurant staff… were all just perfect. Everywhere you turn someone is waiting to surprise you with a smile.
The rooms and other hotel areas are very clean and well-maintained except for very minute instances which are inevitable at any high-end 5-star hotel and absolutely overlookable.
The bed was fantastic and since we were on the 22nd floor the room was very quiet; however, I don’t think the rooms on lower floors would be any different regarding that criteria. The rooms are decorated in a decent manner and the 40 inch LED has nice channels on (News, Sports, entertainment, as well as local channels). The free Wi-Fi was faster than I expected and was available all over the hotel. Bathroom amenities were also of good quality.
The pool was very good, but the Jacuzzi was under repair during our whole stay which was really a shame as I was looking forward to relaxing in it after the long walks around KL. The 24-hour gym equipment was pretty basic for an Intercontinental, but I managed to have my workouts there when I had time and it was not too bad. Like all other hotel staff, the guy supervising the gym was very nice and helpful.
The only minor downside I could think of is the buffet breakfast. Although the food quality was very good, the buffet wasn’t as expanded as I thought it would be and most dishes were the same all the way through my one week stay. Nonetheless, considering the great deal I got on the room it was good enough for the price paid.
All in all, I’m very pleased with my stay and it was worth every penny spent. I recommend this hotel to anyone who wants just more than a bed and bathroom from a hotel, anyone who expects smiling faces and top notch 5-star quality treatment. [Less]