The Staybridge Suites is now 100% Non-Smoking Hotel. This Round Rock, Texas hotel's convenient location is perfect for all travelers, but is especially ideal for future residents who are in the process of relocating to Austin or one of its many suburbs.
San Marcos’ centrally located full service hotel featuring sophisticated accommodations, restaurant and lounge and 3000 sq. ft. of indoor event space. The Venue at Willow Springs is an outdoor event space capable of handling your event with the great year round Texas weather.
As a cust serv mgr and corporate trainer for a large company, I am sensitive to how I am treated when I travel or visit an establishment. When I contacted this property for a very last-minute[More]
reservation, I was greeted warmly by Heather who assisted with my reservation. I arrived late that night, exhausted from my flight from CT. Christina was at the desk and knew of my arrival and was just as friendly and kind. I would hire these two ladies in a heartbeat to work for me! A smile goes a long way for sure.
Throughout the next several days, I had the pleasure of meeting Jennifer (Night Auditor), Ruth (front desk), as well as Randy, the GM. Perhaps it's Southern hospitality or that someone vets their employee's well prior to hiring, but whatever it is...it works. I was under tremendous stress for a job interview and was still exhausted from my long flight. They extended me every courtesy to make my visit pleasant and went above and beyond to make my stay enjoyable and less stressful. Francesca, the kind housekeeping lady who was so respectful of my time as I ran around at check-out, stood so patiently at a distance while I scrambled so she could clean my room for other guests!
Companies talk about delivering on customer service, but very few actually do. It's refreshing to realize that not only did this property deliver, but went above and beyond to make sure I was completely satisfied as a customer and IHG member.
Thank you Holiday Inn Round Rock for making my visit a little less painful. I'll be sure to visit your property again when I am back in Austin! [Less]
We always enjoy our stays at Holiday Inns and Holiday Inn Expresses. This stay was no exception.
However, the breakfast at this particular facility was very disappointing. Everything from the coffee[More]
to the food was below par from what we have experienced at other Holiday Inns.
This is this first time we've had a bad dining experience at a Holiday Inn. Usually, the visit is stellar.
I will probably stay here again, but I will skip the breakfast. [Less]