Service isn't usually something I pay much attention to, I focus more on the room, food and ambiance. But the two young men who served at the front desk during our stay were great - memorable[More]
service. While I rated the sleep quality lower than normal that is my fault, not anything IHG could do about it. The room and level of quiet were absolutely fine. Great sweet rolls in the dining room and while we didn't use them, I love the idea of the Kid Suites clustered in the hallway by the pool. Helpful to parents and fun for the kids. (Guess it keeps wet hallways to a minimum too!)
Last, we had to postpone this visit for at least 3 times due to medical and other issues and the staff was always so good about the change - never felt we were annoying them or a pain...
All good! If you're considering Ludington's HI Express, Go! : ) [Less]