Rated 3.0 out of 5.0 by onenightstay ok for only one night
We had reserved a suite but got a call from the hotel the morning we were to arrive to tell us that our suite was getting some maintenance work done and that there was no other suite available. The hotel offered us a regular room, but we had concerns about space for our family and negotiated for two regular rooms instead of just one, which worked out better, but we had one parent in each room. Not ideal, but it was just one night. Otherwise, the rooms were clean and comfortable. The only other complaint would be the noise level because of the family reunion that had also booked our floor. Did not get much sleep that night.
June 1, 2013
Rated 5.0 out of 5.0 by Susie8 Excellent place to stay!
Great place to stay! Clean and comfortable! Only suggestion I have is that the breakfast have allowance for people with specific dietary needs! Lots of choices except for people with a gluten-free allergy! Only could eat eggs or fruit! Need more protein and healthier choices!
May 27, 2013
Rated 5.0 out of 5.0 by Woods423 Refresh Project
I enjoyed talking with Chip, GM, Jessica, Joey, Front Desk and Cheryl, in Housekeeping. I received the BEST hospitality at this property with long lasting memories.
Thank you Chip and the rest of the gang for all your help in the Refresh!!!!!
I will come back to visit the property!!!
May 23, 2013
Rated 4.0 out of 5.0 by Carol57 Good stay
Good stay but heating/cooling system in room wasn't working properly
May 12, 2013
Rated 4.0 out of 5.0 by TGS76 Great staff!
Jessica did a great job. She upgraded me right away and was very pleasent to deal with. I will for sure stay there again.
May 10, 2013
Rated 2.0 out of 5.0 by UnhappyinHeath Not Ready for Business
I have stayed at many HIE properties. This one will definitely make me think twice about using HIE again.
First impressions are a big deal. When we drove up to NewarkHeath, it was without any exterior siding and there was construction debris/equipment lining the rear of the parking lot.
The first thing to greet me when I went inside to check-in was a note saying that the pool was out of service. Mind you, that is one of the amenities I always look for when selecting a hotel. The web site made no mention of the construction or the pool being out of service -- and it had been that way for quite some time.
The Front Desk person barely acknowledged me as a Priority Club Member with an after-thought greeting.
When I entered my room (a suite) I discovered a large Jacuzzii-type tub in the sitting room area and no refrigerator. I called the Front Desk to see about another room only to find that there were no other suites available. The staff did bring a very small refrigerator up and offered a $15/night discount on the room.
The next day I was told there was another room available. Upon checking it, I decided to stay as the other suite was smaller and still had the tub in the sitting room.
We stayed 3 nights and not once did the cleaning service empty our trash or refresh towels/linens. They did not enter our room the entire stay. I even called the Front Desk on the 2nd day to make sure they would refresh our room and was told not to worry -- it would be done.
Upon checking out, the Front Desk person apologized, told me that my room was a list of "Do Not Rent" and offered an additional 1000 points credited to my Priority Club account. Of course, that hasn't happened either.
All in all, this was a very bad expereince with HIE and has changed the way I view them.
March 6, 2013
Rated 2.0 out of 5.0 by steve234 not up to par
I have stayed at this hotel before and had no problems. This stay was sub par. The staff seemed apathetic at best. I am a platinum priority member but recieved no recognition for this (usually there is a snack and bottle of water). Most other Holiday Inn Express have cookies for the guests in the evening but not here. The TV in the breakfast room didn't work but the staff just said it was broken without making any effort to get someone to fix it. By far the biggest complaint was that it snowed 3-4 inches and for two days no effort was made to clear the parking lot or even a minimal walkway.
February 12, 2013
Rated 5.0 out of 5.0 by papr Enjoyed the updated room and bed/pillows
We stay at this hotel every year. We appreciate what we get for our money. Good value. Great service!
February 8, 2013