Rated 4.2 out of 5 by 16
Rated 4.0 out of 5.0 by kei san Need to make some improvement
When I stayed this hotel, unfortunately some improvement the hotel need to work.
Location: Access between airport and hotel is no good. Shuttle services is not working effeciently.
Recoginition for IHG rewards club members: Upon check in I presented reward club member's card to the stafff. She asked me to present ANA millage club card instad without any explanation until I ask for why. Some staff seems do not respect rewards club members, and they put more value ANA millage culub member as a guest.
Room cleaness.: room for 17-18 Jan, and room for 18-19 Jan, I found big scratch made by other customers on the wall
Staff: for stay at 18-19 Jan, upon check in staff forgot to give me breakfast coupon.
Greeting card in the room (18-19 Jan), My name was spelled wrongly.
Although, there ere may good points.
January 21, 2015
Rated 5.0 out of 5.0 by long black 床铺舒适
全球统一的标准，非常舒适的睡眠体验。 前台的员工非常热情， 房间大小适中。
January 11, 2015
Rated 4.0 out of 5.0 ANA Crowne Plaza
Room is bigger than normal guest room in Japan, and the selection of variety of breakfast is just way more than the others. Its just decent!
January 6, 2015