Rated 3.0 out of 5.0 by suealice If you love cigarette smoke and indifference from GM - this is the place
smoking is allowed in this "non-smoking" hotel at each end of every floor outside an exit door so the smoke comes right back into the hallway and into your room through the door. Housekeeping is very lackluster and my bed was never made! Would never recommend this place for a non-smoker or anyone looking for an apology for lack of expected services. overpriced for what you get!
April 20, 2013
Rated 5.0 out of 5.0 by Chareese overnight stay
very relaxing atmosphere, rooms were clean, awesome outdoor area.
April 12, 2013
Rated 5.0 out of 5.0 by Louise Helpful and friendly staff !
I would recommend this hotel to my friends, A beautiful pool and patio area ~ location is close to shopping and not far from the beach, airport and cruise port.
Only wish complimentary water had been in the room. Overall experience ...GREAT!
April 8, 2013
Rated 3.0 out of 5.0 by megc Two night Stay - Consecutive Weekends
Arrived late for first night stay and was warmly greeted and had a great stay. This was our third night at this location and re-booked as we liked everything about it.
Returned a week later for a one night stay and was satisfied with the room however the location was horrible. 5th floor corner by the interstate. Loud traffic all night long and if that wasn't bad enough the neighbors were in and out of their room all night long, slamming the door every time.
Am a Priority Club member and when checking in heard another party talking about rates and even though we booked weeks in advance I believe that we may have been better off walking in off the street and asking for lowest possible rate.
March 31, 2013
Rated 4.0 out of 5.0 by mert68 A Pleasant Surprise
Initially we were in a room that was unacceptable (probably due to the fact that our flight got us in 2 hours late), but the next day the staff moved us to a lovely room, where we stayed for the next 4 nights.
The restaurant had a very varied menu and the 2 night that we ate there, the food was delicious, moderately priced with large portions.
The staff was helpful and courteous.
My husband and I fly to the FLL area frequently and we will definitely stay here again.
March 31, 2013
Rated 3.0 out of 5.0 by mdhdr Front dest people are not polite or friendly
Upon checking in the lady was not friendly or informative - very much like let's get you done so I can move on to whatever else I have to do. When I called for information - wifi hookup -the evening person on Sunday night was clueless and deaf. He was very inept in how he answered questions. When I called for help he threw me into a number that was a recording!!! How does one get answers with a recording/
Finally a tech person was quite responsive, came to the room and called a number that got us a person who knew what he was doing and our problem was solved.
The morning shuttle man was excellent - very punctual, friendly and accommodating. He talked on the way to the airport since we had a 6:15 flight and morning shuttle starts at 5. Made great time and helped squash our fears of being late.
I would stay at a holiday inn express rather than this one since when I made reservations, I was told this was an express. Your reservations people aren't too knowledgable either.
But I won't give up on Holiday Inn as all of my previous experiences have been good. Florida people seem agitated - at least in S. Florida - I think it goes with the territory. Such a shame since we left colder weather to enjoy warm and sunnier FL and the people were so cold...
March 30, 2013
Rated 3.0 out of 5.0 by funcouple2 Added costs
We have stayed at this hotel in the past for the convience of getting to our ship for vacation. Parking was always part of the nights stay and also the shuttle to the boat was included day of departure. This year we arrive to $5.00 a day parking fee and $8.00 per person for the shuttle. After some discusion the $5.00 fee was waived . We did have to pay the Shuttle fee. I did not see anything stated that there was a fee on your web site when I booked this Hotel. No Breakfast,No Complimentary Cocktail .The Hotel does not offer anything for being a club member so why stay there? The Manager was not at all friendly.
March 25, 2013
Rated 4.0 out of 5.0 by Pepper623 Nice spot
Enjoyed our stay, staff and food and service very good. Providing bus to cruise terminal a great positive. also, staff helped us to get transportation to church service. Only negative was fact my husband left his cross and chain by mistake. We called to check on but it was not turned in by cleaning personnel.
March 24, 2013