Rated 3.0 out of 5.0 by goldsteinrs Don't agree to bonus points
The front desk will offer you 500 bonus points if you elect to take points instead of the free breakfast. You will never see your bonus point. I elected to do this on three separate visits and have yet to see the 500 extra points per visit.
April 23, 2013
Rated 5.0 out of 5.0 by Mark381 Best HI
I travel all over the Southeast US and this is the best Holiday Inn I stay at during my many visits to Alabama.
April 16, 2013
Rated 5.0 out of 5.0 by windycitycav Comfortable clean roon
I stayed at this location for 12 nights for work. The location is GREAT. So much to do in the area and many restaurants in the area. I highly recommend this hotel.
April 8, 2013
Rated 2.0 out of 5.0 by TerriK Attention to Details Lacking
I have stayed at this location a couple of times over the past few months. Overall, the rooms have been comfortable, but the lack of concern from the front desk clerk to an assistant manager leaves me disappointed. Each time that I have stayed here, the parking lot was not full; therefore allowing me to summise that the hotel was not overly busy. My last stay in February resulted in disappointment based on a couple of things - (1) I booked at this location although it was not convenient to gain the additional 5,000 reward points that was advertised on their website. The front desk knew nothing of this and asked that I leave a message for the manager. The assistant manager returned my call on the following day, and Mr White was very attentive and assured me that he would take care of this. To date, 8 weeks later, I do not have the points on my account. (2) There was concern with 2 things in my room - the desk chair was broken and I brought it to the attention of the front desk clerk and she assured me that she would take care of it - I never received a call from maintenance nor another chair, and also there was a concern about the loose lock / knob on my room entrance door. The front desk clerk only commented that "you will be fine - there's nothing to worry about here." I appreciate her assuring words, but as a female traveling alone on business - I prefer a room that I feel secure in. The restaurant and food were great - the servers and bartender were outstanding - and the food was well-prepared and reasonably priced. There was a personal note in my room acknowledging me as a Priority Club Member, which was a nice touch. Overall, I like the hotel - but a more thorough attentiveness to requests would have prompted a higher score and a stronger recommendation.
April 3, 2013
Rated 5.0 out of 5.0 by cwareman27 Business night out
I have love the accommodation in Homewood hotel. I love the peace and happiness of the hotel and their employees.
April 2, 2013
Rated 5.0 out of 5.0 by jcw53 Relaxing work week
Comfortable, modern Holiday Inn with a restaurant and lounge with friendly people! I thought those days were over. It makes a hard work week nice. I will stay here from now on when on business in B'ham.
March 26, 2013
Rated 4.0 out of 5.0 by AlphaConvey Pillows
At the end of the day, it is a place to sleep and the pillows were the worst ever
March 25, 2013
Rated 3.0 out of 5.0 by Suhail Lack of Care and attention at HI Homewood Birmingham
I have stayed at this Holiday Inn a couple of times and both times, I had very poor experience. In fact it seems more like an attitude issue towards providing the service to customers. The room did not have any pen, any guide for TV channels, even worst is that they did not have even the lids for the coffee cups. Asking about those things for three days resulted in nothing. For hot coffee, the best soultion offered was to put a plastic wrap on the cup. Very unprofessional and rather disaapointing. There are at least six other hotels side by side with this HI. My good experience at other places took me to this HI. I am rethinking.
March 23, 2013