Rated 5.0 out of 5.0 by Craig11 Great Location
Great location for our needs, enjoyed the courtyard and surounding area. Carmel was a fun town with nice eateries. The staff and service was excellent. My wife and I will use this property again when visiting Indy.
June 14, 2013
Rated 5.0 out of 5.0 by Mickey64 Very comfortable and relaxing
My wife and I stayed for two nights. We were able to a restful sleep and relax. The room was clean and the beds were comfortable. We were visiting our son who lives within five minutes of the hotel. I had breakfast in the hotel and was very good. We had coffee each day and it was very good.
June 7, 2013
Rated 4.0 out of 5.0 by CollegeMomToo Excellent customer service
Overall, a great customer service experience. At check-in the receptionist gave us a discount after learning of our connection with a local college and accommodated the request for a quiet room. The next morning the free coffee was of Starbucks quality, and the morning staff was pleasant and spent time talking with me about the hotel. I've now got a direct contact for the next time we visit Indianapolis!
June 5, 2013
Rated 5.0 out of 5.0 by ptya Happy Travelers
This was one of the best hotel stays we've had in a while. Nice renovations, excellent staff. The bed was comfy and the room spacious. Breakfast buffet was pretty good and when we got down to the restaurant the eggs had clearly been sitting for a while. The staff quickly assessed the situation and offered to have fresh eggs made to order, prepared for us. Most excellent customer service and considering this was a buffet, I was very impressed. A small extra cost to the hotel to make a guest happy - we will be back. I've read other reviews and must say we did not experience ANY of the negative situations. Check in staff was friendly, attentive and very helpful. Love the bags of ice sold out of the lobby. Great to prep coolers for a day at the Speedway. Hassle free. My only suggestion is a dream I've had since I've started traveling about 35 years ago....I wish hotels could offer a 'quite' zone stay were guests agree to 'quiet' behavior while transversing the hall ways, closing doors, etc., especially during late hours. I can dream can't I. We will be back to this hotel for sure. Keep up the great work in training and mentoring the staff. It is noticed and appreciated.
May 31, 2013
Rated 3.0 out of 5.0 by Hub67 Good hotel - bad restaurant.
While staying at this hotel I attempted to order room service - after four attempts of no one answering the phone I called Jimmy John's and ordered a sandwich. When I finally got a hold of the restaurant she told me they have been having problems with the phones for some time - I asked her why they haven't fixed them - she said management knew about the problems. My concern is if the employees and the management know there are problems ... why aren't they fixing them???
My suggestion - if you want a full service hotel - pass on this one. Doesn't do me any good to stay (and spend more) to stay at a full service hotel when I have to order food in. Save your money and go to a Holiday Inn Express - save $20/night and order food in!
I am a Platinum Priority Club member and spend 140+ nights/year ... I'm finding the best value is the Holiday Inn Express ... order your food and save money at the same time.
May 7, 2013
Rated 2.0 out of 5.0 by Everywhere Bummed in Carmel
This property has a nice courtyard that is enclosed on four sides by the hotel. It was a beautiful 73 degree evening and I decided to enjoy the courtyard some Pandora thru my earbuds and a glass of my home made Barolo. Suddenly Kyle the bartender shows up asks what I'm drinking and tells me that no alcohol is allowed in the courtyard. Flabbergasted I go to my room, then decide to get a water from the lobby. When I arrive in the lobby I see Kyle tell a couple of guests that they could not drink in the lobby, they ask about the courtyard and he tells them no, reason, "it might get too noisy if 20 people are drinking in there" . There were two of them!!! I decided to sit again with a non alc bev and here come Kyle, he then tells me that the reason I could not have my wine in the courtyard was a state law (he could not cut me off). I asked him why he told the other guests it was noise, he did not have an answer and left. The hotel needs to post the rules for this space, especially since it is separated from the bar area by the lobby and a hallway.
Bummed Plat in Carmel
May 6, 2013
Rated 5.0 out of 5.0 by Dadxs3 WOW! Excellent renovation!
I have stayed at this hotel many times and find the staff to be one of the best in my travels, always friendly and anticipates your needs before you even ask. Great changes to the rooms and wonderful renovation to the lobby, restaurant, bar, pool and fitness center. Will certainly be back again and highly recommend this hotel.
May 2, 2013
Rated 5.0 out of 5.0 by Todd88 Nice rooms and exercise equipment
Everything was very nice at this newly opened property, (exercise room, lap pool, hot tub and rooms that had a noise machine)
Plus great location right on I-465.
I would stay here again
Have to say the food was just average and I would eat out next time.
Besides the food, I would recommend this location
May 1, 2013