Rated 5.0 out of 5.0 by HappyCyclist Indy South has it together
My review points:
HVAC system has thermostat on wall that also lets you control fan. I like the fan "on" always to mask any outside noise. (did not notice any noise)
HD TV was set up with channels properly inputted to allow surfing up & down the channels.
Guest Laundry was well maintained and reasonable. Front desk even supplied soap.
Attentive breakfast staff .
Of coarse clean & well Maintained room
May 14, 2013
Rated 5.0 out of 5.0 by Chris82 Great service, great room.
I have been staying at the Holiday Inn Express South in Indianapolis for the past month or two. Mandi and her staff have always been attentive to my needs, and always greet you with a smile, morning or night. The rooms have always been clean and spacious. Great job everyone!!
May 14, 2013
Rated 5.0 out of 5.0 by DanceMamaw Great place!!
We stayed here during our grandaughter's dance competition. We were given an excellent price for our room due to the number of families needing accomoditations. They went out of their way to make our stay stress free.
We were given a meeting room for the girls to use. Made make up and hair morning go a lot smoother. Usually they are crammed into someone's room. Here, everyone had their own table, with plenty of room. Believe me when I say hair spray and make up were flying all over. The little ones had room to run off some excess energy without bothering the other guests.
The staff was genuinely interested about the outcome of the competition which made the girls feel really special.
The room was clean, bedding, bath towels all up to,par.
We will certainly use them again!!!
May 7, 2013
Rated 5.0 out of 5.0 by Debbie100 Great hotel.
Purchased the family fun package with the children's museum and the zoo. Excellent value. No problems with any of the tickets. Requested adjoining rooms and a crib - got both with no problem. Hotel was clean, beds comfortable, breakfast was really good. Staff was very helpful and friendly. Couldn't ask for more.
April 29, 2013
Rated 2.0 out of 5.0 by Maya Not at par with other HI Express properties
Staff in general were very friendly, and the room was ok int erms of size.
Property feels old, the bathroom felt very dirty, toilette all scrathced up, dirty tiles etc. The bed sheets and pillow covers were all wrinkled as if they had not been changed from previous guest, and made me feel bit uneasy.
I had called to check before booking and was told very easy to get taxi, i had to wait 20 minutes the first day.
Breakfast is only served to 9:30 and this to me is very poor service. When I arrived right before 10, the lady had already moved all the food into the kitchen. When I stood there and looked surprised about it being over by 9:30, and expressed the fact i was hungry, and the bagels and danishes sitting right in front of me, she didnt even offer that i could grab something.
Clearly not interested in satisfying a customers need.
April 27, 2013
Rated 2.0 out of 5.0 by bobthebob Very old even if renovated....
Even if I sleep very well, I was not comfortable with the overall experience. This location feels very old, the renovations are ok, but there is something not quit right
Hard say exactly...felt like a good super 8 not H express.
Bed was very unstable, I had to switch to the other one that was not very good but better. I was happy that I book only 1 night
The second one I went to the Hampton in just 15 minutes away.
Now that was a good place to stay!
Also no hot water for about 10 minutes in the shower. I was just about to give up when it arrived :(
Not going back
April 16, 2013
Rated 3.0 out of 5.0 by Ababe Pull out coach small and uncomfortable
When calling we asked for two double beds and cot which they stated they could provide, but when we checked in they did not have it available. They gave us King size bed with pull out coach to fit all five of us. It would have worked if the pull out coach wasn't so small. Very short and narrow. Not very comfortable. Other than that the breakfast was great and the room was clean.
April 11, 2013
Rated 1.0 out of 5.0 by disappointed555 not the usual - was like the twilight zone - huge disappointment
Let me just say that normally my favorite place to stay is the Holiday Inn Express. I have always found them to be the most consistent with friendly service, clean comfortable rooms, inviting fluffy white beds with all those pillows, the best breakfast options and very relaxing. However, this was completely the opposite. The room had (quite a bit of) male chest, leg (or worse) hair in the bathroom floor, under the sink and behind the door was disgusting. I laid towels down to walk on. The room seemed to have an musty stale odor- I actually bought a scented candle the next day. I froze the first night - I tried to adjust the thermostat but it did not work. I was so cold that in the middle of the night, I turned on the hot shower with the door open hoping the steam would warm up the room. It was windy and 45 out and there was cold air blowing through the unplugged AC unit. The breakfast the first day was nice, but the second day was non existent (8:45am). It was a MESS, cereal EVERYWHERE - floor & counters, wrappers laying around, ALL the trash cans overflowing and trash on the floor & tables. The food was gone/empty. They were out of yogurt, out waffles, out of bread, only 1 bagel, very runny eggs, empty cinn rolls containers... There was a girl in the room washing dishes and I asked her for some waffles or bread and she told me she was busy, and told me rudely, I could make pancakes. I kindly told her that I was not "feeling like" pancakes and I had a hankering for waffles (trying to get her to look at me or smile) and she just said sorry, she is really busy and they are frozen anyways... nothing about this visit was relaxing, or vacation-like (even though it was work). It was keeping your socks on in bed because you didn't want your skin to touch sheets, laying towels on the bathroom floor to cover the hair, wearing flip flops in the shower becuause you knew it wasn't clean and eating fast food because it was the only option.. sorry to write a bad review about one of my favorite places to stay - but this visit was exhausting, cold, yucky, rude and horrible
April 9, 2013