Rated 5.0 out of 5.0 by Bu2p Comfortable and Clean
I choose Holiday Inn Express often because they tend to be newer or recently updated. This hotel, which I have stayed at several times, has been recently updated and overall is nice, clean and comfortable. The bathrooms are still dated in appearance, but clean. As a Priority Club Platinum member, I usually get upgraded to a suite, which is very roomy and welcoming. For the price paid, I don't think you can go wrong. A great staff is also a great plus.
May 17, 2013
Rated 3.0 out of 5.0 by IHGTraveler Not what you expect from a Holiday Inn Express
Upon check-in the front desk staff told me that I had a standard room. I told them that I had reserved a King room. They said that I had called in and changed my preferences to 2 beds (even though a] I had a booked a single King room and b] I've never talked with a IHG representative in my life). After looking at the room, I went back to the desk and showed them my confirmation e-mail. They said that I had changed the reservation, I had the room that I had asked for, and that they were sold out that night so they couldn't change rooms. I had a 2 year old that was way past their bed time so I couldn't stay and argue.
As for Priority Club recognition, they told me to just choose something from the snack shop. A nice gesture, but not the normal "thanks for being a PC member...here is a bag of goodies."
Onto the room...I had requested an upper floor, quite room (that is my standard request). We had a first floor room next to the elevator. I'm not sure that they could have screwed up my reservation any more.
The room itself just look and felt old. The walls and carpet were not what you normally get at a HIExpress. The bathroom had a nice vanity, but the toilet was old and worn and the shower needed repair (the strainer was warped, sticking up [just ready to cut you], and had a gap between it and the tile lines). The lighting was very dim and soft around the room. Only 1 of the beds had the additional "pillow top" mattress cover.
Everything just looked an felt old in the room. I'm used to HIExpress feeling up-to-date and modern...this place was not.
On the plus side (I hope)...they did have bed-bug mattress covers on both beds. I just hope that this was proactive and not a result of previous issues.
I love HIExpress and IHG hotels, but this location was a huge disappointment. If you are looking for a place to just put your head for 8 hours between flights at DFW, this is it. If you are looking for HIExpress quality, look elsewhere.
April 19, 2013
Rated 5.0 out of 5.0 by Godrocksme Way to go
I really enjoyed my stay here. Upon arrival, I was greeted very warmly and recognized as a Priority Platinum member. That was nice. I was also offered a snack and water which was greatly appreciated. I know that it is a big property and I would often get lost trying to find my way around. I didn't really hear any airport noise until late morning which really wasn't that much of a bother. Everything was clean and comfortable. I did notice only one remote control in the room, so I had to remember where I left it after I used it. I was also a bit surprised to have to search for the light switch when I entered into the bedroom part of the suite. It was on a far wall opposite the entry door. Little things that were all made up by the great serve I received. This was not my first stay and I am sure it will not be my last.
April 12, 2013
Rated 5.0 out of 5.0 by MisterH A+ Service
As a frequent traveler, I have been in all types of hotels. Everytime I return to the DFW area, I seek out this hotel. It is a great value with excellent service. Everyone from the front desk to housekeeping is mindful of my needs.
April 2, 2013
Rated 5.0 out of 5.0 by insulator26 very clean room
I had a very good staying at yours hotel, I hope I can go back in the summer so I can use the pool.
April 1, 2013
Rated 4.0 out of 5.0 Beware the shuttle service
The set-up they have for airport shuttle service is unreliable and dangerous at best. Both directions packed and hanging out the door, 1am and 8am.
I will not stay their again without an upgrade on airport shuttle service.
The hotel itself is good standard H. Inn Express. The front desk was outstanding.
April 1, 2013
Rated 5.0 out of 5.0 by butchjds Great Place to Stay
This hotel has some of the best staff that is willing to help anyone with anything they need. Great rooms very comfortable and if you are traveling and need a place to stay close to the airport this is it.
March 26, 2013
Rated 5.0 out of 5.0 by DFWtraveler Good place to stay in the DFW area
I have stayed at this property on 3 or 4 occasions and it just keeps getting better. The rooms are clean and comfortable and I have never had a bad experience with any of the staff. I travel to the area 4 to 6 times a year and this is where I plan to stay from now on.
March 22, 2013