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Rated 3.4 out of 5 by 13 reviewers.
Rated 3.0 out of 5.0 by Sleepless Night The air conditioner was so loud and it gurgled all night long. I never did get to sleep. May 9, 2013
Rated 3.0 out of 5.0 by Not Comfortable I could not get comfortable, the first night the AC went out, of course all they could do was move me to another room, so here I go stuff, to a room and floor I really didn't want, the AC did work however but the compressor was off/on, all night, kept me awake.I had plans on staying several days and coming back the next week for 7 more days,but I checked out early and left. Not a place for the business person,more of a worker's hotel, the workers staying there were quite and polite, there is a train track nearby. May 8, 2013
Rated 3.0 out of 5.0 by Not a "guest" hotel... This HIE is more for workers, kids sports teams that are traveling and maybe the one night layover for a cruise shipper, if they didn't know what they were doing booking that hotel. It is not nice. It's just a place to stay with the nice HIE prices. Staff is friendly though. The only thing remotely close to it is a Wendys. We didn't have a car and we got stuck. To get a cab to the mall and back was $100.00. March 21, 2013
Rated 5.0 out of 5.0 by Very comfortable accommodations Good location, breakfast, comfortable room; our third stay March 15, 2013
Rated 3.0 out of 5.0 by Old stained chair with cigarrette burns on the arm Overall, the room was marginal. The lounge chair was old, stained, with cigarette burns on the arms. Housekeeping was marginal, they did not vacuum the floor daily. Ceiling isulation was minimal, could hear people walking across floor upstairs. Recent experiece is that the overall quality of this hotel chain is deterioriating, as is other chain hotels. March 6, 2013
Rated 5.0 out of 5.0 by Very Organized Me and my Wife stay here before our Superbowl Cruise. The staff was great and very helpful and friendly. The morning of the cruise, we had a great breakfast. Then when we were ready to leave, we went to a very packed lobby. But, the staff handled this beautifully and was very organized. The shuttle to and from the cruise terminal was great. Will be staying here on our next cruise out of Jacksonville. February 18, 2013
Rated 5.0 out of 5.0 by Awesome Experience, Wonderful employees and a very relaxing stay. Myself and other family and friends booked our rooms here before going on our cruise. They staff was very helpful with getting us checked in quickly after some had driven many hours. They were also very informative when it came to things to do and places to eat. When we returned from our cruise they had our rooms ready for us to check back in to enjoy more of our family vacation. Thank you all for being so accomodating and friendly and I can assure you, we will be back again. February 13, 2013
Rated 4.0 out of 5.0 by Nice People Staff was great. Lady at front desk helpful and friendly. Hotel is older but well maintained. Breakfast was typical HI Express but good and nice attendant. Grounds were good but could be improved. Very quiet at night. Great access from airport. My only complaint was that there was a significant cigarette odor on the 3rd floor where I stayed. Supposedly, the hotel is non-smoking. When I got off the elevator on the 3rd floor, there was a very discernble cigarete odor. Since my room had no cigarette odor I did not complain. January 21, 2013
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