Rated 2.0 out of 5.0 by Jette Second stay
first flag: We asked for two queen beds and received a queen and a bunk bed.
second flag: There was no ice machine on our floor.
third flag: I awoke to the people in the room next to us yelling at each other. I do not feel I should be having to deal with this at 6am.
We went down for breakfast and everything looked to be reheated from the freezer. So we spent our money some where else for breakfast.
I joined the priority club to be a priority and I was Not anyones priority. The first stay we had there the lights did not work in the room, but that was it everything else was great, and on that visit I felt like priority mattered.
June 7, 2013
Rated 4.0 out of 5.0 by akr1234 A nice place to stay
It is a nice place to stay and the staff members were helpful and were receptive for change requests. It gets a day or two to get used to the noise of the cooler/heater, however, you eventually overcome that noise.
June 5, 2013
Rated 5.0 out of 5.0 by Kelvin26 Great Staff
I would like to thank this staff so much after a stressful start to our vacation with my Pastor and family they made us feel at home. As a employee of the Holiday Inn Express brand I know our standards and they exceed them all! When we arrived our rooms was not ready but nice woman at the desk send us to a great place to eat and call us to tell us our rooms where ready. Each person we come it contact had a smile on their face. Thank you This is the best on hotel in orlando
June 4, 2013
Rated 1.0 out of 5.0 by hooks26 Ridiculously small bathroom, extremely loud A.C.
Bathroom was sooo small you could't close the door while sitting on the throne. No room for toiletries on vanity. Had to use the desk in the main room. A.C. was extremely noisy, constantly disturbing sleep. Filters looked like they hadn't been cleaned in years. I came down with influenza B during my stay. Cleaning staff told me there was a bug going around the Hotel. I was there to attend a wedding at the hotel , which I ended up missing because I was bed-riddin. We changed rooms our first night because we did not like overlooking the roof with all the A.C.units making noise ( room 1528). We were moved to room 1602 and at 6:30 p.m. , much to our surprise a key was inserted into our door a a gentlemen started to walk in with his luggage. Fortunately we were both dressed and in the room. He was as surprised as we were. He apologized and indicated that it wasn't his fault because the key he was given worked in the lock. I called the front desk immediately and voiced my displeasure. Within five minutes a front desk clerk was knocking on the door with new room keys , an apology , two free drinks at the hotel bar and we were comped our first nights stay. Unfortunately this did nothing to make my wife feel any safer in the hotel. We deadbolted the door all the time we were in the room. We arrived at 11:30 a.m. and were told our room was not ready yet. I left my cell number and she assured me she would call as soon as our room was ready. We went shopping for necessities . When 3:00 p.m. rolled around we returned to the hotel to find out what was taking so long. The desk clerk told me she was just getting ready to call me ( conveniently) and that our room was ready. Four hours to clean a room and we found long black hairs on three of the pillows. And we still had to change rooms because of the view or lack thereof. I wonder how I would have been treated if I weren't a Priority Club Member.
May 30, 2013
Rated 3.0 out of 5.0 by Jacque47 Service
The service was great!!! Could not ask for a more attentive, kind, professional group of people!!!!!
May 25, 2013
Rated 5.0 out of 5.0 by FAW65 Excellent value.
Stayed 7 nights week of 05/04/13 in room with 2 queen beds, room was clean, comfortable and staff very pleasant and helpful.
Location is great, close to all attractions and many places to eat.
Staff thanked us for being priority club members and gave us a welcome gift box of snacks.
This is our 2nd stay and will return for a 3rd visit on our next disney trip.
Will recommend to friends and family.
May 17, 2013
Rated 5.0 out of 5.0 by otbksurfer Spur of the moment trip
Son got sick on trip needed a room lucked into this location on a drive by woke up the next morning feeling better was able to salvage a weekend thanks to the staff and the hotel msny many thanks holiday east gate
May 11, 2013
Rated 2.0 out of 5.0 by KhEgDrM Horrible Experience!!!
My family and I spent a week at this resort and experienced several sleepless nights. They placed us (four adults) next to a room with children, who were up at 2:00 a.m. being very loud. And I don't mean just talking loud. They were literally running up and down, yelling, and kicking something that sounded like a ball around in the room. We called front desk to let them know about the disturbance. After half hour of reporting the disturbance, management finally made their way up to the room. He knocked on the door, but the children wouldn't answer. So they had to contact the adults who were in charge of the UNSUPERVISED children. When they got a hold of the adults, management came to our room to have us face those adults about our complaint. It was not pretty!! Some not very friendly words were exchanged and things got out of hand. Management certainly did not handle the situation professionally and the dispute wasn't even resolved subtly. We will never stay at this hotel, ever again and will not recommend any of our friends and family members to stay here.
May 9, 2013