Rated 1.0 out of 5.0 by Lulu12 Worst Holiday Inn I have stayed at in years!
From the minute we walked in the door we felt unwelcome. The front desk staff was not personable at all in fact it seemed like they were doing us a favor checking us in. There were gold fish crackers smashed into the carpet and in the bathroom. There were a couple of water bottles and a package of uncooked catfish in the fridge :( No priority member treat at check in. Just a "we dont do that here". I thought they all did? I wont recommend this hotel and my job entails recommending local hotels to out of town instructors.
June 11, 2013
Rated 4.0 out of 5.0 by DWJ13 Helpful staff and comfortable room
Room was clean, spacious and modern, bed was comfortable,
like the choice of soft or firm pillows. Front desk staff was very helpful and knowledgeable about surrounding area restaurants.
Good choice and easy on/off the freeway.
June 11, 2013
Rated 4.0 out of 5.0 by Victor48 Welcome
This was the 4th HIE I stayed in while traveling from the midwest to the northwest on business. The other hotels welcomed me as a Priority Club member and offered a welcome gift of bottles of water and snacks. That was a very nice touch and I felt good about my favorite hotel group...not this one in Lakewood. I had to bring up my membership and there was no welcome gift...this coming from the nicest one of the 4 hotels. The 'bugs' flying around the lobby were annoying and their presence was overlooked once I pointed out they were there. Possibly this is an every day occurrence. I didn't get to stay for breakfast but have no doubt it was great as are all of the HIEs I've stayed in.
Maybe the smaller hotels tried harder to please. This hotel should review their greeting policies.
The lady who helped me with taxi reservation was very nice and accommodating.
May 29, 2013
Rated 3.0 out of 5.0 by NotSoSimple Good breakfast, clean rooms
I normally stay @ Holiday Inn Express for work travel and decided to bring my family a long. My daughter loved the breakfast. HIE's usually have a pretty good spread. The hotel was completely booked but the staff had no problem keeping the food coming.
Two things that were different. The housekeeping staff didn't understand us when we told them we would be out of the room in 40 minutes. They kept knocking on the door over and over again. Also we were right above a utility room or something so it was pretty loud. Pumps or machines or something every 20 minutes.
May 28, 2013
Rated 5.0 out of 5.0 by Kmom comfortable, convenient and quiet
We have stayed here 3 times in the last month. The staff is very friendly and accommodating. The beds have all been comfortable, and the rooms quiet, even with a bunch of young female athletes staying at the same time, we never heard them. The only improvement would be to take a look at the exercise equipment. A new treadmill is needed, other equipment needs updating. Cookies are a nice touch at night. Breakfast was great.
May 8, 2013
Rated 1.0 out of 5.0 by Richtravels Horrible and Completely Unsatisfying Experience
I am a Holiday Inn Platinum member. I stay in over 60 properties a year. This hotel and most of its staff is mediocre at best.
During my entire 3 night stay there were no working computers in the business center nor lobby. Only 1 out of 5 cardio machines working in hotel gym. I notified several staff including the managers of the problems and no one followed up and they did not fix anything and made a minimal effort.
Gee wouldn't you think they might offer the use of their office computer rather than continuing to insist that the computers were working.
One staff came once with me to business center and tried to get the computers working unsuccessfully. I checked 4 times to see if they were working and at one point one of them would not even turn on.
When I checked out at 5am on Monday there was no one at the front desk for over 5 minutes, no hot water for tea, and Matt the night auditor promised to keep the folio open until I could speak with the General Manager. Of course, no call from anyone and they charged my card 3 days later for the full amount. Most of the staff were dismissive, unconcerned about these problems, and one , Danica, even interrupted a phone call to inform me defensively that the computers were working for her.
The hotel is located right on I5 and is noisy so expect that you rest might be interrupted by the sound of cars and/or noise from people in the adjacent 24 hour Denny's.
I'll be disputing the hotel charge in full for services not delivered as promised.
Id stay away from this one until management and the staff show they actually care at all about guests.
April 27, 2013
Rated 1.0 out of 5.0 by Dave3283 Sorry
Was kept up until 3:30 AM by the people in the next room. Staff did all they could, but the Police were called because a shot was thought to be fired. After the Police came and went, parimedics came to the aid of one of the party goers, alcohol posioning. Very nice hotel, clean, new very nice.
April 7, 2013
Rated 4.0 out of 5.0 by Steph63 Room was very comfy
I have been to this location before and the morning staff is not very friendly. The evening staff is very nice. The breakfast menu is OK. I do not like powder EGGs. Please serve real EGGS. With the rate of a room, I think that is not asking too much. Overall, my stay was nice
March 12, 2013