Rated 5.0 out of 5.0 by Kmom comfortable, convenient and quiet
We have stayed here 3 times in the last month. The staff is very friendly and accommodating. The beds have all been comfortable, and the rooms quiet, even with a bunch of young female athletes staying at the same time, we never heard them. The only improvement would be to take a look at the exercise equipment. A new treadmill is needed, other equipment needs updating. Cookies are a nice touch at night. Breakfast was great.
May 8, 2013
Rated 1.0 out of 5.0 by Richtravels Horrible and Completely Unsatisfying Experience
I am a Holiday Inn Platinum member. I stay in over 60 properties a year. This hotel and most of its staff is mediocre at best.
During my entire 3 night stay there were no working computers in the business center nor lobby. Only 1 out of 5 cardio machines working in hotel gym. I notified several staff including the managers of the problems and no one followed up and they did not fix anything and made a minimal effort.
Gee wouldn't you think they might offer the use of their office computer rather than continuing to insist that the computers were working.
One staff came once with me to business center and tried to get the computers working unsuccessfully. I checked 4 times to see if they were working and at one point one of them would not even turn on.
When I checked out at 5am on Monday there was no one at the front desk for over 5 minutes, no hot water for tea, and Matt the night auditor promised to keep the folio open until I could speak with the General Manager. Of course, no call from anyone and they charged my card 3 days later for the full amount. Most of the staff were dismissive, unconcerned about these problems, and one , Danica, even interrupted a phone call to inform me defensively that the computers were working for her.
The hotel is located right on I5 and is noisy so expect that you rest might be interrupted by the sound of cars and/or noise from people in the adjacent 24 hour Denny's.
I'll be disputing the hotel charge in full for services not delivered as promised.
Id stay away from this one until management and the staff show they actually care at all about guests.
April 27, 2013
Rated 1.0 out of 5.0 by Dave3283 Sorry
Was kept up until 3:30 AM by the people in the next room. Staff did all they could, but the Police were called because a shot was thought to be fired. After the Police came and went, parimedics came to the aid of one of the party goers, alcohol posioning. Very nice hotel, clean, new very nice.
April 7, 2013
Rated 4.0 out of 5.0 by Steph63 Room was very comfy
I have been to this location before and the morning staff is not very friendly. The evening staff is very nice. The breakfast menu is OK. I do not like powder EGGs. Please serve real EGGS. With the rate of a room, I think that is not asking too much. Overall, my stay was nice
March 12, 2013
Rated 5.0 out of 5.0 by BrushPrairie Wonderful property!
We were quite surprised at this property. Seemed to be brand new. Beautiful colors, very inviting and warm. The staff was very accomodating. Great rooms and nice breakfast area. Loved it, we'll be back!
March 11, 2013
Rated 5.0 out of 5.0 by larjay Nice room, great bed, excellent service.
We enjoyed a very comfortable two night weekend stay at this new Holiday Inn Express. My Priority Club membership resulted in an upgrade to a mini-suite, which was appreciated.
March 9, 2013
Rated 4.0 out of 5.0 by SallySue Great stay
We came with a sports team. The breakfast had so many choices and the staff was very nice. They were great!!
March 8, 2013
Rated 5.0 out of 5.0 by AVKGuy The BEST staff at check in and a great room design
I stay in a lot of Holiday Inn Expresses - the hostess at the front desk that checked me in was the most professional, efficient, and friendly I have ever experienced. Also, I really liked the design of the room, especially the shape and location of the desk.
March 5, 2013