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Rated 3.9 out of 5 by 14 reviewers.
Rated 5.0 out of 5.0 by Comfortable, clean and spacious A great little hotel in a great little town. We were treated like family. Our room was clean and staff was friendly and accommodating. Would definitely stay again. May 12, 2013
Rated 5.0 out of 5.0 by stickman I have enjoyed staying at this hotel for the past 12 years. Each time I am greeted and acknolodged as a platum rewards member. The staff is exceptionally helpful and friendly from the front desk to the ladies that clean the rooms( these ladies do an excellent job). i would and do recommend this motel to others who will be in the area. May 10, 2013
Rated 4.0 out of 5.0 by Would stay here again I used my points for a free night stay the room was clean and comfortable and the breakfast was good & hot with a variety to choose from.Overall it was a very comfortable stay and would stay here again.I did request a top floor room and I received a 2nd floor room don't know why I didn't get top floor when I booked last month! May 9, 2013
Rated 3.0 out of 5.0 by Convenient to shopping and food This is a very nice Holiday Inn and I was grateful that I could get us a room here at the last minute. My biggest gripe was I was booked for a handicapped accessible room but I did not receive one. It was way too early in the morning to complain about it, since we didn't arrive until 2:15 am to check in. Due to medical reasons I desperately need a handicap room. I had a terrible time trying to access a regular tub/shower. My husband helped me into the tub, I almost fell and would have if my husband had not caught me. He had to help me back out of the tub/shower. The toilet was too low for me and I finally worked out a way so I didn't miss it when I had to use it.. The beds are comfortable and the rooms are very nice. I have stayed in a handicapped accessible room before here and been fine. I did appreciate that the room was at least on the first floor and close to an exit door. May 8, 2013
Rated 3.0 out of 5.0 by Typical HI Express, but with small pool. Typical HI Express. Pretty good breakfast. Indoor pool is quite small and not heated. No hot tub. Room was in good condition. April 12, 2013
Rated 1.0 out of 5.0 by HOLIDAY INN EXPRESS, lancaster, Ohio THE HOTEL IS CLEAN AND EASY TO GET AROUND THE HOTEL. OUR PROBLEM WAS WITH THE FRONT DESK EMPLOYEES. WE ARE NOT HAPPY WITH THEIR MANAGING PROBLEMS. THEY CHOSE TO IGNORE OUR REQUEST. April 9, 2013
Rated 5.0 out of 5.0 by Home Away From Home Feel I would like to say that my stay at the Lancaster, OH Holiday Inn Express was extremely nice from the very first moment I walked in. The woman at the front desk was so friendly and actually treated me like I was a very special guest since I was a Priority Rewards member. The rest of the stay was just as pleasant. I would definitely recommend this hotel to others in the future. March 26, 2013
Rated 3.0 out of 5.0 by Poor Check-In Customer Service I've stayed at the HI Express Lancaster on business several times over the last 3 years without incident. Staff is usually helpful and courteous. On a recent stay at check-in, had to wait while two staff members were conversing with each other about some business situation. They finally noticed I was standing at the desk, and one of the staff checked me in. I was traveling with a carry-on and laptop bag and assigned a room on the second floor. After arriving at my room, I was unable to unlock my door. I tried both keys. Obviously they were not "punched in" at check in. I had to carry my luggage and go back down to the front desk. I told the clerk that neither of my keys worked, she took the keys, and "re-keyed" me. She gave me the keys back without apology or comment. I wasn't looking for much....just an "I'm sorry for the inconvenience" Either too busy or too proud to admit a mistake. Either one is unacceptable. February 25, 2013
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