Rated 4.0 out of 5.0 by Chriscolboyclan50 Overnight stay clean, comfortable with friendly helpful staff
We were made welcome by all of the staff, nothing was too much trouble, they were very helpful and friendly.
Our room was clean and comfortable, shame there was only one Mars bar left for the two of us to share!!!!! and no biscuits to have with our cup of tea in the morning.
Food was good value for money, tasty and satisfying...
No one asked about priority club membership
All in all an enjoyable stay, we will use Holiday Inns again and thank you to the staff at Lancaster HI for making our stay relaxing
May 4, 2013
Rated 5.0 out of 5.0 by Wack Always enjoy my stay
Friendly.helpfull.relaxing.great for cyclists.warm.good rooms. Good atmosphere.
April 26, 2013
Rated 5.0 out of 5.0 by FeeCastle Highly Recommended
This hotel was modern and comfortable. I was especially pleased that the children's beds where slightly seperated despite being a sofa bed. Essential when you have older children. The room was spacious and warm enough. It had all of the facilites we needed except for free-wifi. I feel that this should be included as standard. £5 per hour per user is really unnecessary and expensive for these modern times and for this reason we didn't use it. Even the teenager in tow agreed with this decision.
We used the restaurant and had particularly good service. I was pleasantly suprised and pleased by the quality of the food.
We brough our dog and were allowed to have her in our room. I was pleased to find a long path directly behind the hotel and running along side the river which was great for exercising her.
We used the swimming pool and the gym facilities and where very happy with both.
Overall this was a really good experience and I would recommend the hotel to other travellers.
April 17, 2013
Rated 5.0 out of 5.0 by TeyJayDey Excellent as always
One of my chosen hotels, have stayed at this one on several occaisions, very accommodating as my mother has difficulty walking, got room very close to the reception which is great.
Daughter LOVES the pool and I have to drag her out of it!!
April 15, 2013
Rated 5.0 out of 5.0 by Emma37 Welcoming staff, great facilities, comfortable rooms
Our third stay at this hotel. Staff are very welcoming on arrival, have always been helpful, and work to ensure your stay is comfortable and relaxed. The Hotel has a comfortable atmosphere. The rooms are clean and fresh and we have had a quiet, peaceful undisturbed night on every occasion. The leisure facilities are good, with a bright, open feel. I would highly recommend this hotel for families, or anyone visiting the area. Great value if you get a deal.
April 12, 2013
Rated 5.0 out of 5.0 by Lensman1 I would have stayed longer.
I had to find somewhere in the Lancaster area to stay in able to attend a family event and this seemed the obvious choice, sight unseen. We arrived on a sunny day and whilst typical the hotel looks good and has a river behind it which adds to the allure. The car park is large and easy to find a space in. The receptionist was very pleasant and very kind. We were a bit early to check in but she never mentioned it, just gave us the key to the one of our two rooms that was available and phoned later to say the other was ready. We had a 15 year old with us staying in the other room and the hotel went well out of it's way to ensure the rooms were close together. Thank you.
The rooms were good bearing, the bathrooms clean and well appointed. The beds were very comfortable and the sliding wooden room shutters for the window (floor to ceiling) were excellent. I felt VERY comfortable in my room and would happily have stayed longer than one night. The one and only minor criticism of the stay was that the breakfast plates needed a more efficient inspection before releasing for use but this is nit-picking. I would stay here again and probably will.
April 12, 2013
Rated 4.0 out of 5.0 by beowulfsmum extra help for mobility impaired people is a lovely thing
Although my daughter and I enjoyed staying at Holiday Inns on holidays last year, this was the first time my mobility impaired elderly mother with her blue badge and stick had experienced the very high service values shown by Holiday Inn Staff. Kindness and willingness to help go a long way to overcome little problems. For example, your hotel was quite full and the dining room was over stretched, but a table was still found so that we did not have to go away and come back again. We were able to park conveniently near the door and were reassured that this was ok. We were delighted that extra handles in the bathroom were just there without us having to check in advance. Little things that make a big difference. Thank you.
April 12, 2013
Rated 4.0 out of 5.0 by bluefin28 Great location but needs attention to detail
Good stay, In up grade room however room was clean and nice TV, Bathroom door had hole in from someone kicking it in!!! Bathroom was worn and needed a re-fit.
Glasses were missing from room, so had to use bathroom glass?
Food was average, pool area was clean and very good for 3 year old.
April 8, 2013