Rated 5.0 out of 5.0 by GRANNY12 Convenient location and great customer service
The hotel is in a convenient location, we enjoyed the relaxed atmosphere and the friendly, helpful staff.
June 7, 2013
Rated 4.0 out of 5.0 by NJBizTraveller Great room & excellent value
I was recently there on business for 3 nights. I thought the room was great (large and clean) and the price was very reasonable, making my stay an excellent value.
The only letdown was that breakfast was not included in the price. A continental breakfast was $7 and "full" breakfast was $12. I had the continental breakfast the first morning. The selection for the continental breakfast was poor. I like to have fresh fruit, but there was none; not even a banana. After that I ate breakfast elsewhere.
If you come back to the hotel at the end of a long day, it's handy having an adjacent #and connected# Outback Restaurant. Although I don't care for Outback's institutional portion controlled food, it will do when you're tired.
June 5, 2013
Rated 4.0 out of 5.0 by Fruitytooty Nice Stay
I was very happy with my stay at the Holiday Inn, the hotel was a stop over was perfect for the night.
June 5, 2013
Rated 4.0 out of 5.0 by ChicoDusty35 Nice hotel
Hotel is very nice. Rooms are clean and well taken care of. (Except my room, 601 had a broken door handle)Breakfast in the morning is always tip top and the memory foam beds are the best I have slept on in a Holiday Inn. Hotel is connected to an Outback steakhouse which is nice because I didn't always need to drive to get dinner after a long work day. I always try to be nice to people, but their staff has a couple of rude desk clerks. The gentleman that checked me in was awesome. He was very funny and also dressed very nice. You could tell he enjoyed his job and was proud of it. A couple of the young ladies at the counter gave me a good amount of static over getting an extra room key, looking up a coworkers room number, and opening the "24 hour" fitness room for me at 11 am. Other than that I would recommend this hotel.
May 9, 2013
Rated 5.0 out of 5.0 by 11111111111111111111111 Guest Review
Front Desk was very Excellent next to outback restaurant.
May 7, 2013
Rated 4.0 out of 5.0 by Jr58 Good job as always
I currently live and work in the Middle East and have for 2 years. When I do return to the US on leave Laurel West HIE is my first stop. Quick, fast close to Dulles Airport its perfect. I have never been disappointed at this location and I hope that never changes.
May 5, 2013
Rated 4.0 out of 5.0 by alien78 Surprise
I thought that all Holiday Inns Express offered a free breakfast or at least a free continental breakfast. I even paid for a coffee. I was under the impression that this was a staple feature at all Holiday Inns Express. My main attraction to this hotel was the availability of a smoking room plus the Outback restaurant.
May 4, 2013
Rated 3.0 out of 5.0 by LN302 mixed feelings
no refrigerator in room
first day we were missing the tray to hold the coffee packet, when we went down to mention it at the desk, one lady kept saying the grounds are in a filter packet but the second one understood and the gentleman at the coffee counter gave us two coffees, the second morning we had no coffee cups
One lady at the front desk was very unfriendly and stand offish
One server in the cafe was extremely helpful and kind, we saw her both mornings and the afternoon of the cocktail hour for the CW wedding
we were disappointed that we couldn't swim in the morning or early afternoon
May 3, 2013