Rated 5.0 out of 5.0 by yorkie65 Great Service
Excellent quality room, very friendly and helpful staff, and great free breakfast. If you are heading from Chicago to the South and need a stop over this hotel is excellent, just off I65. Will look to stay here again once flying in from London to Chicago en route to Louisville. Much cheaper than staying in Chicago on arrival.
May 10, 2013
Rated 2.0 out of 5.0 by PoorFrontDesk Untrained Front Desk!
A Priority Club member, I made reservations for three rooms on HIE website. On arrival I was told one of the reservations had been cancelled by front desk clerk that morning. Rather than letting us check in, the front desk spent 20 minutes on the phone with the manager trying to enter the proper "code and ID" in the computer. At 9:00 the following morning--while dressing for a funeral, housekeeping knocked to make up the room and were asked to return later. When we returned from the cemetary at 3 p.m., none of the 3 rooms had been made up. The desk clerk initially said he would call housekeeping, then informed me that there was no maid service for "stay over" guests. A housekeeper overheard the exchange and offered to make up the rooms (and did).
The breakfast attendant, on the other hand, was courteous, helpful, efficient and friendly. Front desk staff could learn A LOT about hospitality from her!
April 21, 2013
Rated 5.0 out of 5.0 by LesleyLT Newer Hotel - Spacious Rooms
I stay here whenever in the area. The hotel is on the newer side. Very clean and nicely appointed in the rooms.
Although they have a variety for breakfast, I am not a fan of the eggs or omelets. However, for cereal, breads/muffins, bisquits and pancakes, they have are excellent.
The workout room is always empty so it is easy to have your choice of equipment.
Although there is no market in the hotel, there are vending machines.
April 17, 2013
Rated 4.0 out of 5.0 by pbjmk5 Breakfast Staff
The person on duty at breakfast was very personable. Helped a family whose little boy became sick. She was very gratious to family.
April 7, 2013
Rated 5.0 out of 5.0 by Zombie Excellent proprety!
This is a very nice hotel. The facilities are clean, and very well kept. The rooms were clean and very comforatble and The staff was very Professional, friendly, accomodating and was quite respectful of thier prioirty club members.The breakfast was outstanding with a large selection and variety which was a pleasant surprise. I would highly recommend this property
March 23, 2013
Rated 5.0 out of 5.0 by BizTravelerFromSanDiego Frequent Visitor
I find myself in the region once to twice a year for two weeks and have been staying at this property for the last 5 years. The staff could not be nicer, the rooms are very clean and neat with wide screen televisions. My last stay (02/2013) all of the rooms on my floor (3rd) had just been renovated.
February 25, 2013
Rated 2.0 out of 5.0 by Gary518 Harassed about where to park and AARP/AAA membership discount
Didn't have my AARP card or AAA card handy at check-in. Was a big deal. Never been hassled before. Told me would be full rate if I couldn't produce it. ($5 more) I had a copy faxed to hotel that night and also showed them AAA membership card that night. After parking my small utility trailer in a parking spot, was told it had to be parked out back. It was 3 degrees and blowing winds when I had to hook it back up to move it.
Next morning, the hotel had no pancakes, no bacon, no eggs the breakfast bar was empty and I waited 15 minutes. When I finally spoke up louder for the second time I was told that it was just eaten. Not true I had been there 15 minutes.
I told the front desk I wanted to speak with the manager, but for some reason he was not there before 8:30AM or when I came back in the evening. Never did touch base with him.
He drove all fo the policies that made me feel not recognized or appreciated. AND I and my partner (She was with me) are BOTH Platinum Priority members.
January 30, 2013
Rated 4.0 out of 5.0 by Passngthru Comfortable, but
We like staying at HIE because they have comfortable beds, the rooms are quiet and you get a nice breakfast to start your day.
Only problem we had were lukewarm to cool showers. Might have had something to o with the scald guard on the unit. We spoke with management and hopefully they took care of it.
Otherwise a nice stay.
January 10, 2013