Rated 4.0 out of 5.0 by MLWD Nice City Break
Been here many times and although the hotel is aging in character, we still like it. Friendly staff and a wonderfully central position, just a 10 minute walk away from the town centre make it ideal.
Car parking is at a discount at the NCP car park directly opposite and connected to the hotel, but the Holiday Inn discount seems to have shrunk in recent years. The breakfast is fine but the range of breads etc. is now very 1970's.
The kids asked why the lovely ceiling lights in the swimming pool had gone. Get them back please.
June 8, 2013
Rated 3.0 out of 5.0 by CMR1 Hol Inn Leicester - very tired rooms in need of refurbishment; service can be very mixed.
I stay here regularly as it's one of the chosen selection available via a work group booking.
It's OK but nothing special; the rooms are good size but tired with need of refurbishment. At night, the lighting is inadequate, especially if trying to work at the desk. Specifically, a desk lamp was not present on arrival, but it took over 2 days to be provided despite two verbal requests at reception & then a written note.
On this stay, one night the servicing of the room was very poor, with wet towels simply put on the rack & EMPTY shower gel bottles left lying bathroom without being re-filled.
An adequate hotel overall but the customer experience can be very variable.
June 5, 2013
Rated 5.0 out of 5.0 by Tangle Weekend break
Overall a great stay everything was excellent. Desk staff set the scene, very welcoming, helpful and efficient. Our room was spotless, large and had a small but good bathroom. Stayed to see the king in the car park and was not disappointed. The guildhall is a great building and the exhibition well done.
May 25, 2013
Rated 4.0 out of 5.0 by StevenG Short but Sweet, One night Stay
I only stayed one night but found the hotel to be clean, modern, in a great central location and with a pool.
Despite appearing to be effectively in the middle of a roundabout, it was very quiet.
The room itself was a generic Holiday Inn room and by that I mean it had the usual generous bathroom, very comfortable bed, nice fresh linen and plenty of space.
The only criticism I have is that in this day and age when any cafe/restaurant can offer its customers free WiFi, I don't understand how this place can justify a £16 charge to connect.
May 22, 2013
Rated 3.0 out of 5.0 by Markspg Great Staff
The second stay in this Hotel was much better than the first, the management and staff obviously pay attention to customers and act accordingly. A special thanks to Sue in housekeeping in tracking down and returning my lost I-Phone...
May 19, 2013
Rated 5.0 out of 5.0 by gustav very nice room on 5th floor my dog also enjoyed the view
came to leicester to collect a car, have never been before so after sorting the traffic out and directions was pleased to arrive at a very nice hotel.
all staff very friendly and helpful, evening meal in restaurant very nice also no long wait, great!!
always helpful when we can take our small dog with, he loves visiting new places, he had never been up so high ( 5th floor)
first time in a lift, enjoyed that also!
Our room very comfy and spacious, covers everything we needed.
Thank you to all for a very pleasant stay, will come again.
my partner also enjoyed the sauna well pleased.
May 17, 2013
Rated 4.0 out of 5.0 by Wrightie Saturday night after watching Tigers
My 12 year old son and I checked in at about 8pm, still in our Tigers shirts. The staff on reception knew about the game and asked us if we had enjoyed ourselves. Very friendly.
The room was very large, clean, and ideal for the two of us, with two double beds.
We ordered some sandwiches for the room, which arrived very quickly, and the chap who brought them up was as friendly as the receptionists.
The only slight downside was that there were some noisy kids running up and down the corridor a few times, but that was over by 10.00.
May 13, 2013
Rated 1.0 out of 5.0 by jonnymarsbar The little Rugby darlings
My partner and I have used this hotel on a number of occasions when we go to see Tigers play. Last weekend was the last game of the season and we always go to see that match.
Our poor experiance was not due to anything that the hotel staff have done but unfortunately for us and a lot of the other guests in the hotel on that particular night, was the fact that a group of about 100 children of between 8 and 12 years old were also staying at the hotel. They had been at the Tigers ground and paraded around the pitch at half time. They were accompanied by about 90 'appropriate adults' so one would think that they would be kept under control.
We went out into the town centre and had an evening meal and a few drinks to celebrate Tigers win and returned to the hotel at about 9.45 to find what can only be described as chaos. The little darlings were running about the lobby. Because they had been playing with the lifts they rendered unuseable because of the constant pressing of the buttons.
I complained to the Opps Manager and he said that the organisers of the party had been requested to sort it out whilst the 'appropriate adults' were in the bar getting drunk. To get back to our room on the seventh floor we were taken up in the service lift. I thought things would get back to normal only to find that the little darlings had taken it into their heads to run up and down the corridor banging on doors and shouting at each other.
This was intollerable, still I couldn't use the lift so I made my way down to the lobby using the emergency stairs and complained to the Duty Manager that nothing had been done. He said that the Police had been called and I suggested that the Social Services would have been more appropriate. So I returned to my room via the Service Lift and at last there was quiet.
So as far as staying at the hotel for the last game of the season next year, not a snowballs chance.
May 12, 2013