Rated 2.0 out of 5.0 by charlieharry comfortable
Having arrived early in the morning on a Saturday, the receiptionist staff certainly didn't want to go out of their way to accomandate a possiblility of a early opportunity too book in !! Therefore as we had committments during the day, we had to leave out belongings in the car (Our choice tho) and then book into our room after 10pm in the evening. Breakfast Sunday was a farce, one member of staff, and we found just a few sausages available, had to wait for bread to come out along with beans and scrambled egg, and cups etc !!
The juice machine has leaked all over the floor, and only then was another member of staff sent in to rescue the poor lady that was trying to keep things in order.
Will certainly consider other opportunities before we book this hotel again !!!
As we travel to Leicester a few times for the Rugby it's their loss !,
May 21, 2013
Rated 4.0 out of 5.0 by Kneale satisfactory stay
Enjoyable overnight stay, clean and pleasant place. Staff friendly, good location for either football or Tigers. Bit of a walk to town, but within most peoples capabilities
May 17, 2013
Rated 5.0 out of 5.0 by Dominic37 Dominic
I have stayed here on several occasions. The hotel is clean, functional and relaxed. The standards of customer care are exceptional. Great staff who really care, led by an exceptional manager, Eugene.
I now always use in preference to any similarly named hotel in Leicester, which is in comparison tired, impersonal and not as good value.
May 13, 2013
Rated 5.0 out of 5.0 by ChasVI Difficult to find!
This Express by Holiday Inn was in itself fully up-to-standard.
However, it was difficult to find. I'm not convinced that the two TOTAL garages mentioned in the directions really existed - but I could be wrong. I ended up in the City Centre which was a bad idea as it's full of bus lanes and nowhere to pull over to check the map.
Perhaps I really do need to buy a SATNAV.
May 2, 2013
Rated 1.0 out of 5.0 by Hardygirl30 Do not stay here
Myself and my partner arrived at this hotel for a one night stay. We chose this hotel as we had stayed once before. The lady behind reception was very pleasant, however things went downhill from here on in. Upon entering our room we were greeted by a pair of womens dirty underwear along with a mans dirty underwear. It was disgusting, the cleaners obviously couldn'nt care less as it was clear to us that they had seen said items and ignored them simply putting a cushion over them to hide them, although not very well as i spotted them straight away. We rang reception and changed rooms. I would rather have had our money back and gone elsewhere. We wanted to eat in the restaurant but were informed by a unhelpful/unfriendly man on reception that the restaurant is closed saturdays and sundays! What kind of hotel closes its restaurant on the busiest days of the week ??? We could not sleep due to creaky floors and noisy people so all in all could not wait to leave. It is not much to ask for clean rooms and we would not return to this hotel after such an experience and wouldn't recommend anyone else to either. Spend an extra £10-£20 and stay in another hotel where you will be guaranteed cleanliness and somewhere you can eat.
April 29, 2013
Rated 4.0 out of 5.0 by vaibhav29oct Getting better and better and better
I have been staying in this hotel on weekdays for the past several weeks (barring a week at Holiday Inn Leicester). I am pleasantly surprised by the continual marked improvement in the service (for e.g. free wi-fi to PC members) and this reflects in the marginal improvement in the overall rating to 3.3 (from 3.2 only about a fortnight ago).
A highly underrated property and much much better than its ageing and tired-looking BIG BROTHER Holiday Inn Leicester, in a peaceful location (a nice 15 mins walk from most of the decent restaurants in Leicester) and has an ever-pleasant and courteous staff manning the reception.
The breakfast though can be improved further (same stiff sausage).
Apart from that, a fantastic hotel!
April 17, 2013
Rated 4.0 out of 5.0 by jorich 2 adults and a child
we went to a wedding in leicester and only stayed 1 night, the room was prepared for us and the sofa bed was ready made and was huge big enough for 2 adults never mind a 4 year old.
Just 1 observation the tea/ coffee facilities was limited to 1 drink each and so i gather you have to ask for more satchets and milk cartons from reception.
Now the bad side, the breakfast i dont think that the staff was prepared enough for the amount of people that was staying for breakfast, no bacon was prepared, sausages and scrabbled eggs ran out, table wasnt being cleaned by staff or by guests so we had to do it our selves
April 7, 2013
Rated 4.0 out of 5.0 by Juliemary Clean , comfortable and good service
Just what we needed for our overnight stay when visiting Richard the Third Exhibition The initial attraction was the free parking next to the hotel which isn't always easy to get when needing a city based hotel Bus stop 10min walk from hotel Regular bus service into centre Having found hotel based on location we were delighted to find clean comfortable room and delightful attentive staff Inspite of some negative reviews re breakfast we felt it was adequate for the type of hotel We didn't pay 5star rates!
March 24, 2013