Rated 3.0 out of 5.0 by GoApps Disappointed
Loud rooms! Hall noise and room-to-rom noise was above average. When checked in the clerk didn't inform us about the food/beverage offering in the lobby. Bathroom was dirty when we went into the room so they came to clean it while we stood there. Didn't offer any apologies or discount. Much room for improvement.
June 17, 2013
Rated 4.0 out of 5.0 by Hektor Very comfortable, excellent amenities where nothing was too much trouble for the staff.
This was an ideal location for us visiting the Wine area of Livermore. Most friendly and helpful staff throughout. We will return!
June 2, 2013
Rated 5.0 out of 5.0 by Frank106 Great experience
The staff were all very friendly and helpful and the room was very clean. They also have an excellent breakfast!
May 14, 2013
Rated 2.0 out of 5.0 by RenoFred Room confort
With the new controls for the air conditioner, you now do NOT have the option of having the fan run in low speed whenever the air conditioning is not running. When the air conditioning turns off, the fan stops running. This would be acceptable if the guest was not trying to mask the noise from the guest above who laughed and talked to 2:00 am. In addition, the TV sound was limited to 40%, which was to low when the AC was running on it's only speed HIGH, but we could still hear the people above us.
Additionally, I was not recognized as a Priority Club Member, and the front desk persons actions were mostly indifferent.
May 1, 2013
Rated 5.0 out of 5.0 by JetLaggedinphila Comfortable bed and pillows.
We stayed in a different hotel every night of our stay while in California. Your location was one of the best. Keep up the good work!
April 12, 2013
Rated 5.0 out of 5.0 by RedSled First time "Happy Hour."
As a PCR Platinum member, I stay at many different IHG properties in the course of a year. There are actually very few properties that do not meet my level of expectations. This property exceeded my expectations, as it is the first HIE where I have stayed that has provided a happy hour for their guests to enjoy. My husband and I were able to enjoy some appetizers and a glass of beer or wine after a long day on the road. It was nice being able to drop our luggage in the room and kick back without needing to leave the hotel to find a restaurant.
My husband also liked the fact that fresh cookies seemed to always be available. Most HIE's put fresh cookies out around 7:00 PM, and when they are gone, they are gone.
Good job Livermore.
April 7, 2013
Rated 2.0 out of 5.0 by 3rn35t Filthy but decent location seems safe
This place seemed unsanitary and dirty. There was a green piece of mucous dried on the remote, which looked like it hadn't been wiped down in several weeks. This should be a fundamental requirement. It left me wondering if this location even changes the linen, or ever washes the linen, towels or even vacuums the carpet. I have been a gold and platinum priority member. I recommend holiday inn express from personal experience and have chosen to stay at HIE locations in at least 10 different states. As a district manager, market manager and field training manager for over 10 years I can stay anywhere, but choose HIE for their always reliable WIFI and clean standards of their properties. This is NOT the standard here. I need to find an alternate HIE in this area for future, monthly, business trips in this area or a competitor for those 12 stays minimum per year.
April 4, 2013
Rated 5.0 out of 5.0 by David2000 What a quite location. Great....
Although close to the freeway it was a quite location which ensured a good night's sleep. The hotel offered a friendly check in and Priority Club Membership was recognised. The room was clean and of a high standard with a large 42" TV for entertainment. Although a DVD player was available in the room a few HBO movie channels would have been welcome. The breakfast was well stocked with all the items you would expect at the Express breakfast and was available earlier than posted. The hotel advertised a complimentary shuttle service and although we did not use this downtown Livermore has a large selection of bars and restaurants which could be worth visiting.
April 3, 2013