Rated 5.0 out of 5.0 by Mina62 Very comfortable bed
What a unique experience, friendly atmosphere with helpful staff, loved the way it is linked to the gym next door as evenings can get boring away from home, what can I say about the room apart from peaceful and quiet and beautifully maintained, the little touches in the bathroom such as a vanity kit and sewing kit came in handy, ever little comfort thought about. Will certainly use the hotel again when I come to Liverpool. Thank you to all the staff who made my birthday weekend so special .
May 15, 2013
Rated 5.0 out of 5.0 by Doto Hotel accommodation
An enjoyable experience as always. This is a quality hotel providing excellent comfort, cleanliness and service. I often fly from Liverpool to Ireland and always come a day earlier than my flight in order to stay at the hotel. Also, the hotel provenance and architecture adds to its appeal.
April 25, 2013
Rated 3.0 out of 5.0 by jimmy12 Rewards programme
Have stayed here a lot over last twelve months and I will again on the coming Sunday, however on my last visit I was told that use of the Club was no longer extended to Platinum Elite cardholders, on instruction from IHG. Disappointing as it was useful on weekday mornings.
April 19, 2013
Rated 5.0 out of 5.0 by Tony2411 Comfortable bed and great service
Stay here on a regular basis. Room is always spotless and well presented. Staff are very friendly and nothing is too much trouble.
My only complaint would be the free to view tv channels in the room are very limited.
April 18, 2013
Rated 1.0 out of 5.0 by lostinspeke nice building. awful service and experience
The Hotel is a nice building, well decorated in an art Deco style suiting it's airport past. That ends the good point.
The staff all seem over worked, under trained and disinterested.
5 minutes to get seated in the empty restraunt seems normal.
Check out experience was horrendous. Always 'errors' of extra charges on the bill. Made worse by the apparent policy of not show you a copy of the invoice, just telling you the total and expecting you to pay without questioning. I had to ask 3 times to see an invoice, which was wrong when produced.
Then add in the hidden extras in the t&c ('best flexible rate' that has a £50 early departure fee which is hidden behind a link on the 2nd screen when booking, £5 amex payment fee not shown anywhere etc etc etc) and you can only think they don't want your repeat business. I will take my money, and my teams money elsewhere.
April 9, 2013
Rated 5.0 out of 5.0 by Kenders Lovely night away
My husband and I spent a very enjoyable night attending a family party. Very good, clean, comfortable room. Helpful, friendly staff. Lovely meals. A bonus to have use of the swimming pool. Thank you
April 6, 2013
Rated 5.0 out of 5.0 by StuartF Top Quality Service........with a smile!
Will always stay at this hotel when in Liverpool. Everything about it is excellent. In particular nothing is too much trouble for the staff and they all appear happy to help and are always ready with a smile. Would heartily recommend to anyone wanting to stay in a convenient location when in Liverpool.
April 3, 2013
Rated 4.0 out of 5.0 by grum60 superb
Ideal location for airport, the inside of the hotel is a delight to the eye. The art deco design is like going back in time.
March 23, 2013