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Rated 2.8 out of 5 by 9 reviewers.
Rated 1.0 out of 5.0 by Needs work Checking in was ok, but not recognized as a priority club member. I know they are in the process of remodeling, however everything is old and dated. The lack of a lounge and resturant was very surprising. Breakfast was not good. In all a very disapointing stay. I would not recomment this hotel. Not up to Holiday Inn standards. April 28, 2013
Rated 1.0 out of 5.0 by Run down and depressing Was not recognized for Priority membership--not a big deal. Had to switch rooms since the original room did not have shade blinders and had a lamp post directly outside. The walls were so thin I could hear a phone conversation (at a normal voice) through my wall from the room next to mine. I did not have shampoo for the first night (Conditioner, lotion, and mouthwash were there). The towels felt like floor towels they were so rough and thin. The worst overall was the breakfast which was incredibly burnt omelets with cheese-wiz inside. The milk (from a plastic container) was room temperature and the coffee was brown colored water. Was unable to take a picture because the "chef" was standing next to the service table when I went for food. April 22, 2013
Rated 1.0 out of 5.0 by poor clean up As I described at check out - there was left over trash in bathroom trash can when I arrived There was left over soap still in drain in bath tub The toilet seat could not be maintained in open position since counter top was out too far When I arrived I was the only car in parking lot - so "being too busy "is not an excuse April 18, 2013
Rated 3.0 out of 5.0 by Desk Chair The desk chair is too low to work comfortably at the desk. I have to sit on a pillow to work at my computer. I am 5'10 tall; not short. March 11, 2013
Rated 5.0 out of 5.0 by Home Town Comfort! The room as always was amazing! The maid service superb, And the Front Desk Folks Amazing! I Love to spend a night every now and then because our daughter loves to swim..Even in winter. So we take advantage of the beautiful Pool.. thanks Again Holiday Inn! Regards, Spencer January 15, 2013
Rated 4.0 out of 5.0 by Breakfast left a lot to be desired. Many Holiday Inns I frequent have a free breakfast. I had breakfast and paid $5.95 + tax for the same thing I received for free at my stay at the previous H.I. All items were not hot, not even warm, but cold. I did leave a tip but really should not have due to the person tending the food evidently was not doing his job. I will still stay at this hotel in the future. I will just stay completely away from any food served here. STRIKE ONE! January 12, 2013
Rated 5.0 out of 5.0 by Bar manager The bar manager went out of his way to help us relax . He was very limited with what he had to work with in a slow time and was excellent in getting us food and plenty of it ! We wre his only customers at the time and he was very personable. November 24, 2012
Rated 1.0 out of 5.0 by Frequent Visitor - Not treated properly.. Within a month(30days) I decided to visit niagara and the first thing i did is that, booked an accomadation at Holiday Inn lockport, But I realized it was BIGGEST MISTAKE i have ever did. Right from the hospitality till the last minute of stay everything was screwed up.. And this time I cam with my friend and his family who is from LA. He scolded very badly for suggesting this. i dont know how everything will change within a months time. For milk the kept it in a open kettle(small size).. when asked about it, one house keeping person told.. no idea.. might be they didn't have the flask.. And the very purpose I choose HI is for the Wifi and parking.. and not even for a minute the WiFi worked in our room, when enquired they simply asked sorry.. When you promise something and it is not delivered you should not collect the exact rent.. But people were thought nothing except asking SORRY... Nice going. Keep it up. Thanks Sethu October 25, 2012
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