Rated 4.0 out of 5.0 by Milly4513 Excellent location for London short trips
We had a room on the fourth floor. It was very clean and quiet. The tube connection into the city was excellent, only two minutes from the tube station. Opposite the hotel is a supermarket, where you will find the most needed things. The variety of breakfast was fair, but could be better. I was there with my 12-year-old daughter. We would come back again. Full recommendation!!
May 13, 2013
Rated 5.0 out of 5.0 by Connie70 Can't wait to be back!
Just returned from a short stay at the Holiday Inn Park Royal. Check in was very fast, professional and informative. Staff were very courteous and friendly. Room was extremely spacious and very comfortable. Very convenient that rooms have individual control panels for air-conditions. Bathroom very spacious and had a good water pressure in the shower with an instant flow of hot water. Something that really impressed me was the cleanliness of the premises. The public areas are very well kept and the bedrooms and bathrooms were exceptionally clean. The corridors had a fresh smell and so did the rooms. Bathrooms are definatley scrubbed daily as no mould was present around the basins. Hats off to the housekeeping department. Breakfast was usually very busy especially on the weekend. Sometimes people were waiting for a free table, but it was never an issue. Food is replenished constantly and the staff are always on the go catering for the guests. Variety included 3 or 4 types of cereals, sliced bread and bread buns, croissants, chocolate pastries, scrambled eggs, sausages, baked beans, fresh fruit and canned fruit, fresh yogurt, fresh milk, juices and tea and coffee. Location is just around the corner from North Acton station, which is on the central line. Nine stops away from Oxford Street, which was approx 15 to 20 mins ride. We found it very convinient and most days it was a godsend to be a bit on the outskirts especially during the rush hour! Check out was hassle free as well. Would not hesitate to recommend this hotel and will definitely use it again for my next trip.
May 11, 2013
Rated 3.0 out of 5.0 Not as good as previous stays
As a Priority Club member I expect the service as laid out in the description for the club.
On previous stays with Holiday Inn Express we have been extremely satisfied with the staff, service and overall experience. However, on this occasion we were not very happy. This was due to the fact that when we arrived there was not a room for us and we were asked to sit in the waiting area. Two other people, who were not Priority Club members were then given rooms after they had completed check in and paid, we booked and paid a month in advance.
The staff were not suitably trained to identify priorities in their process and as such this made our stay an average experience. Also the room had a smell like stale tobacco that was a few days old.
As a whole I recommend Holiday Inn Express as the brand is reliable, but I am now looking to stay at an alternative as I was late for my meeting due to the inefficiencies of the staff on this visit.
April 25, 2013
Rated 5.0 out of 5.0 by nervous good value
The hotel is situated on the border of zone 2 of the tube.
The tube station is right around the corner, 2 mins by walk.
Rooms are very quiet, clean. Staff was very helpful.
Wifi kinda works, you may suffer from occasional slow downs.
Breakfast could benefit from a little more variety: no ham, no cheese.
April 14, 2013
Rated 5.0 out of 5.0 by Milvus Superb experience
Needed a room for an overnight stay. Have used many other hotels, and was expecting "more of the same". We were very pleasantly surprised - the room was as good if not better than most, but the staff were quite exceptionally helpful, friendly, and attentive. This was quite genuinely the best hotel stay we have enjoyed for a long time, and excellent value for money. Top marks to all the staff in particular!
April 13, 2013
Rated 3.0 out of 5.0 by Oxcheetah Good location with poor service
Disappointed with the service here if I am honest.
Ridiculous car parking set up and no help where to park of theirs is full (not difficult it only seems to hold 10 cars!!).
Evening service is awful, kept waiting for service at the bar ages and then no apology, no smile and no please or thank you.
However, the worst of the lot was when I handed in an iphone left in the bar, and by coincidence I was checking out when a worried resident asked if one had been handed in. He was told NO without anyone even looking or checking!! Only when I interrupted did anything get done. I was told that there could not be a phone as it would have been in the handover - I had to get very assertive before I was 'believed'.
Brand damaging in my opinion.
April 11, 2013
Rated 2.0 out of 5.0 by delvalman rubbish choice of breakfast
beds were comfortable and room was nice but choice of breakfast was really bad - only beans, scrambled egg and sausage (are we cowboys or campers !!!!!!) you could of course make your own toast!!! or enjoy a 'beaten up' croissant.
April 10, 2013
Rated 2.0 out of 5.0 by netty1952 poor customer service
You really need to sort your car parking out, and make your staff more supportive when it is full. Make arrangements with the bank next door to enable people to park up 8am in the morning or something similar. There is nothing worse than arriving somewhere late tired and not knowing the area, than to be told you can't park, and just go find somewhere on the street, this to a 61 year old women late at night in a strange place. Not very helpful.
Overall the customer service fromt he reception staff was very poor. To the point of telling an American young man, that they did not have his I phone, when I had handed it in the previous night, not impressed had to point out to the receptionist that this was the case, she then went to look for it. I sincerely hope he got it back.
April 10, 2013