Rated 4.0 out of 5.0 All was well until checkout
Lovely stay and excellent breakfast facilities!!
the concierge service was brill and they had great knowledge of london and the best method of transport to get us to our destination they also provided us with a text taxi service.
then checkout happened, initially asked to pay 3 x as much as we needed to, then it was reduced to another amount after the desk assistant realised there had been a problem on check in and that had confused the computers putting extra people in our rooms who we were being asked to pay for.. still not the right amount paying more than we owed and after further refusal and explanation our final and considerably less bill was produced and we eventually settled. for the inconveniance all breakfasts where wiped from the bill as a gesture of goodwill.
it took us nearly an hour of frustration and refusal to pay more than we knew we needed to!!
I think the confusion was mainly due to the fact that when big parties that book they only take part payment and the rest is paid on checkout
Also the guy Emilio on checkout apologised for the inconveniance and asked me to porvide my email address for the manager to contact me and discuss further but its been two weeks and still not heard anything, luckily we all had a great time in London and will be visiting again but may consider alternative accomodation
May 22, 2013
Rated 5.0 out of 5.0 by Mac1971 Pleasant experience
I use this hotel on a weekly basis due to work commitments. The rooms are always spotlessly clean and the beds are comfortable. Staff are always helpful with both checking in and out of the hotel, restaurant staff are polite, friendly and happy to help. Wide choice of hot and cold breakfast options, various juices and tea/coffee.
May 21, 2013
Rated 5.0 out of 5.0 by Debbie1 Superb staff, service, rooms and care!
Firstly the staff are superb! Sadly I can only name a few, Fleur, Gary and Emilio. These are in particular truly a credit to your hotel and the management! The dedication to service and care to the customer is quite frankly exceptional! Thank you! The rest of the staff from bar, restaurant, room service, and house people again is superb! The staff ensure comfort with a friendly welcome and continual care! Thank you!
May 20, 2013
Rated 5.0 out of 5.0 by fog15 Comfortable bedroom
Nothing to add. It is always a pleasure to stay in this property. We are looking forward to coming soon.
May 19, 2013
Rated 4.0 out of 5.0 by cliveas Bloomsbury
The staff were welcoming and efficient. The room and bathroom were clean but a bit smaller than I was used to from stays at other Holiday Inns, but completely functional. I did miss the usually large bath tub, not that there was anything wrong with this one, it was just more average in size.
The buffet breakfast was excellent and free internet access available.
May 18, 2013
Rated 4.0 out of 5.0 by Claude1 Heart of Bloomsbury
Stayed here many times as it is an excellent location and brilliant for getting to many London locations and events. Consistently high standards both in room and with room service and excellent breakfasts. Only thing this time is that my Sunday paper was not provided. A tiny problem but important to a guest's habits but no explanation given. Staff were generally pleasant and helpful but unable to explain. Explanations should ALWAYS be given or at least sought for or promised.
Disappointed also that I could not get BBC 4 on the TV. Anyone know why this is?
May 18, 2013
Rated 4.0 out of 5.0 by Claret An enjoyable stay
Comfortable and clean room and great staff. Reception and bar staff continuously helpful. Super breakfast... potato roti and pancakes are a definite plus (still hoping Haggis will be added to the breakfast menu!). Always stay at this hotel when in London.
May 17, 2013
Rated 5.0 out of 5.0 by Woodvill Bloomsbury
This is the fourth year running we have styled in this hotel and each year the staff have been very helpful.
May 17, 2013