Rated 5.0 out of 5.0 by Revproman Excellent for a London stay
We really enjoyed our first stay at this hotel and we will be returning. Access to central London is very quick and easy, short walk to Hanger Lane tube station and then a 20 minute journey. The hotel itself is clean and comfortable, the room we had at the back of the hotel was quiet with the only noise from the odd low flying plane going into Heathrow. Club lounge serves drinks from 6 - 10, it is quite small and the cannapes are nothing to write home about but the extended service of complimentary drinks makes up for this. Breakfast in the morning in the club lounge does not include any hot option, as we have had at other hotels but we managed to find enough to satisfy a Brit.
When we checked in we were greeted well and our Priority Club Gold status was recognised, we were led to believe we had been upgraded to a Feature Club Room but when we got to the room we realised we were only in a club room, which was fine as this is what we had paid for but we were slightly disappointed. Having said that we didn't spend too much time in the room. The food in the restuarant was excellent and priced well for London. We didn't park in the hotel car park but on the street at the back of the hotel, as it was a weekend on road parking had no restrictions, it is a safe residential area and our car was fine, there are plenty of spaces too.
All in all we really enjoyed our stay and as I said we will return.
June 9, 2013
Rated 5.0 out of 5.0 by Jimbobbrad Possibly the best Crowne Plaza we've stayed in!
Just back from a weekend in London staying in 2 rooms with another couple. At the time of booking this hotel was selected purely on price and the fact we'd not tried it before, I have to say we were very very impressed. From the moment we arrived at check in Sam couldn't have done anymore or been any friendlier. In fact every time we saw him throughout the stay he was always smiling and took time to check we were ok, which primarily prompted me to write this review. Room was on 4th floor and really nice, perfectly clean. We ate in the restaurant on Saturday night and the food was superb, prices are reasonable too! only criticism of the entire weekend was the lack of food availability on the Friday night at about 10.30pm, the bar had stopped doing food and the room service menu is really lacking if you don't fancy a sandwich. Overall, we loved this hotel and will definitely be back!
June 3, 2013
Rated 2.0 out of 5.0 by May2013visitor Flexibility and hospitality
Due to many flight cancellations at Heathrow, I was stuck in London for the whole WE. Hotel prices went through the roof on that banking holiday WE and this hotel was no exception. I reserved at top price on a Saturday morning, checked in around 13:00. I was told I could get my key after 14:00, so I checked my luggage for an hour, waiting to get my key. As my flight was departing later the next day, I asked the desk if I could stay an extra hour beyond the 12:00 checkout time on Sunday. The person turned to ask the desk manager, who told her within my ear's distance: '£20 per extra hour', without even looking at me. As the desk manager turned his back on us, the staff repeated his message to me, as if I hadn't heard it. From my position, feeling stranded in London and having to pay top price for the room, I experienced this attitude as a lack of hospitality, flexibility and empathy.
June 1, 2013
Rated 5.0 out of 5.0 by Shaan great
another lovely stay. good night's sleep, and fresh in the morning. thats all i need to start my day !
May 27, 2013
Rated 3.0 out of 5.0 by jonnyreviewer Usual good stay but some standards have slipped
Everything about the hotel is great - it could be better value for money but ticks most other boxes
The only issue was the free of charge hors d'oeuvres . You get them around 6 PM in the Club lounge if you have a club room. They used to be really innovative and provide a good choice ..now it's ham on bread, tomato on bread etc. No imagination. I think the chef has got complacent
May 24, 2013
Rated 5.0 out of 5.0 by Shaan good stay some maintenance issue
again a very short but nice stay at cp ealing. but this time i would like to point out some maintenance issue to the management. the room i was in 309 had a tv problem. the tv turned on and in few seconds it went off. and then the sink plug block broke. and lastly all the sockets in the room didnt work which as a result left my phone out of juice. as it was just a one night stay and since i stay there so often i just slept and went to work next day. but management really need to look into the maintenance issues in the hotel.
May 24, 2013
Rated 5.0 out of 5.0 by Shaan bellisimo
as always a much comfortable stay. only down side now adays is the restaurant food. it the same old. nothing new. nothing exciting. otherwise staff are excellent. the chef should come up with some sort of set menu with mix and match from the restaurant menu and make it a bit more affordable and bring a bit of variety in the same old routine drag
May 16, 2013
Rated 4.0 out of 5.0 by MikeKent Good Hotel, Excellent PC Member recognition
Stayed at this hotel and was looked after really well, as a platinum member I got an upgrade to a nicer room (club) and access to the club lounge (rare these days) - this was very impressive as I was staying on a reward night.
Rooms very nice, comfortable bed, had a problem with a dirty bath but this was sorted straight away and the house keeping manager was very apologetic.
Location is great - not that easy to find the entrance when driving in (little side road near shops) but great location next to tube for going out.
On site parking, £5 per night but this was kindly waved (Thank you)
Only downside was poor selection of snacks and breakfast in the club lounge compared to other CP but can't complain too much as it was a free upgrade.
Staff very helpful and friendly.
May 14, 2013