Rated 3.5 out of 5 by 22
Rated 4.0 out of 5.0 by Rich8212 Comfortable bed and very big room
We enjoyed the hotel and very happy with how the staff treated us. I only wish that our room had a mini fridge and a microwave. We were able to stay because of the great discount we received, but there is no way I would pay full price to stay there. There was a huge stain on the rug near the bathroom and it just isn't worth the price without a fridge and microwave. Other than that the bed was very cozy staff was wonderful and even with our room by the pool it was very quiet.
May 17, 2013
Rated 5.0 out of 5.0 by Willrt3 Great Staff and Room
The staff here is wonderful. Very professional and curious.
May 7, 2013
Rated 1.0 out of 5.0 by SmellieMele not happy
we ad issues from the beginning, we reserved room months a head of time and we did not get what we asked for. then when we had room issues it took way to long to get help
the only helpful person was the manager who got to know me by name. he was great rest of staff a bit stuck up and rolled theirs eyes a lot.
May 4, 2013
Rated 3.0 out of 5.0 by kchaz housekeeping
We usually do not get our rooms cleaned until we are ready to leave; however, there wasn't a door tag to keep house keeping out of our room. As a result, they took all of our towels, which we only had two to begin with, and never brought us more towels.
May 3, 2013
Rated 5.0 out of 5.0 by Grandpamigo Very comfortable. Good location for our need.
We enjoyed our stay at this HIE. We were traveling with other members of our family and your staff accommodated us by putting us in rooms next to each other. Our grandchildren really liked that!
April 26, 2013
Rated 5.0 out of 5.0 by CLHAYES The staff at Lubbock Park Plaza
Always have a great stay at this location while on business. The Front desk team is wonderful and is very accommodating. They will go above and beyond to ensure you have an excellent stay.
April 15, 2013
Rated 5.0 out of 5.0 by workingmomof6 Passed the white socks test
I travel a lot and I always check to see how clean the floor is by wearing a pair of white socks. I wore these white socks three nights in a row just to check and they stayed sparkling white! Can't even do that at my house.
Look I know there are no perfect hotels because there are no perfect people but I am very impressed with this staff. They really care about what they are doing.
It's an older hotel but I have always felt safe and I love the location right off the loop. I love that they have breakfast at the hotel and room service. I stay here anytime I am in Lubbock. Keep up the good work ladies and gentlemen!
April 12, 2013
Rated 3.0 out of 5.0 by Pat1970 Out of date
Room is not up to date. This property is an older location and has not been up dated. For the rates they charge, it should be more up to date.
March 26, 2013