Rated 1.0 out of 5.0 by disappointed57 worst hotel i ever stayed in.
A group of people rented three rooms too have a party at the hotel.jammed sticks in entrance doors so anyone could come and go,alot did come and go.partied all night.dogs where in at least two of the rooms. no hotel staff did anything to stop the party. i was very surprised that this was allowed to go on.never going back to this hotel.
June 11, 2013
Rated 3.0 out of 5.0 by Seanmhair Complaint
I was not happy with my stay for the following reasons. We checked in after 10 pm ... Upon going to the front desk I did not find anyone there...after waiting for several minutes I yelled to ask if anyone was there and someone responded that she would be there in a minute.
My second issue was with the cot I had requested for my 4 year old grandson.......he totally sunk in the middle. Awful.
I then called to request a blanket for him and I was told "we don't have any he has them ordered but we don't have any. Unbelievable I have never been told that at a hotel. About 15 minutes later the front desk clerk was at my door saying she found one. It was not a blanket it was like a sheet. We ended up using towels to cover him. Not acceptable. Also we found the mattresses on the beds to be extremely hard....might want to think of replacing.
I will say that in all the years we have been priority club members we have never had experiences like this.
I will not be recommending the Holiday Inn in Lumberton and am sorry I used my points to stay there.
May 28, 2013
Rated 4.0 out of 5.0 by JIM2637 GOOD OVERALL
SHOULD PROVIDE MORNING COFFEE,
GOING TO DENNYS AND WAITING TO GET A COFFEE TO GO
ISNT THE 1ST FAVORABLE THING,WOULD BE NICE TO HAVE A COFFEE STATION IN LOBBY.
May 18, 2013
Rated 2.0 out of 5.0 by Panpan okay place
okay hotel, poor paint job. No free breakfast. Staff is okay not very professional.
May 1, 2013
Rated 4.0 out of 5.0 by emcgrandma Our Experience
one word - Great! Our whole family (10 of us) was returning from DisneyWorld. Front desk was very accommodating. After an 8 hour drive, we were all tired, but after a welcoming chat during check-in we were all smiling and feeling right at home. We had dinner at the nearby Outback Restaurant and breakfast at the in-house Denny's. Both were great. In-house Denny's had a very pleasant and efficient staff. We were soon on the road again, talking about the perfect choice we made by stopping at the Holiday Inn in Lumberton, N.C.
April 12, 2013
Rated 5.0 out of 5.0 by NJRetiredGuy Great Service
Front desk staff were very acommodating and helpful. Room was very modern and clean. Denny's attached to the hotel made meals easy.
April 12, 2013
Rated 3.0 out of 5.0 by NJCatbird Okay stay, despite problems
Although we requested and were told we had a non-smoking room, it smelled of cigarette smoke. Also, we could only connect one device to the wireless, and couldn't connect a different one even after disconnecting the first.
Despite those issues, the room was clean and the service friendly. The Denny's (onsite) had free wifi, which helped. There are plenty options in the area for dinner.
Clean rooms trump all and we would stay here again.
April 5, 2013
Rated 3.0 out of 5.0 First impression
As a platinum member i spend too many nights in your hotels. This one in Lumberton had to be one of the more dissapointing visits. The old saying, you only get one chance to make a good first impression, this one was not good. This woman that was at the front desk had no clue how to handle and talk to guests. She had ZERO personality and Zero people skills. I stood three deep in line and in no rush at all, but just listened to what was going on in front of me. One absolutely disgruntled guest asked to speak to the manager and this woman states that the manager is probably home drinking. He was looking for maintenance and she stated she was the only person working this 200+ room facility. The man behind me was looking for something left in his room the previous night and she dropped everything including checking in a new guest to help find a phone charger for this guy. I was in the lounge for a Priority Club free food and beer bash and left my invite in my room. The bartender told me to go to the front desk to get another voucher but it was not worth it to me. I paid for all my drinks and food rather than go to that front desk again and face this obviously disgruntled employee. I am hoping this (my first) review does not end out as bird cage bottom because i enjoy your facilities and hope i can revisit this one again someday
Tom from Virginia Beach, Va
April 1, 2013