Rated 5.0 out of 5.0 by smithy31 weekend break
One of the nicest and friendliest hotels we have stayed in. From entering the Media City Holiday Inn all staff that we spoke to were so friendly and helpful. Will definitely return.
May 15, 2013
Rated 5.0 out of 5.0 by Tabstart Pleasant Surprise
We originally booked in for one night but decided to extend our stay in this exceptionally good Holiday Inn, we found the staff to be very professional and provided us with an excellent room on the fourteenth floor with views over the city. Not only being in the heart of Media city but also a short drive into Manchester. We will re-visit and recommend without hesitation.
May 13, 2013
Rated 3.0 out of 5.0 by Tdxi124 A bit let down.
Arrived at the hotel at approximately 13:45 to be faced by a considerable queue of people checking in, no opportunity to avail of Priority Club "priority". Eventually got allocated a room and proceeded to the 16th floor, only to discover my room had no electricity (and before you ask, yes, I did put my room key into the power slot). I then attempted to contact reception by telephone for nearly 10 minutes, before I gave up and returned to a now almost empty reception desk. When I explained my room had no power this was met with a "matter of fact" attitude I.e. the impression I received was that this is a regular occurrence!
I can accept waiting to check in, especially at busy periods, what I cannot accept is the complete failure to answer the phone, nor being offered a room that was clearly not ready I.e. powerless. I'm guessing that, when I call reception, my room number is displayed on the phone receiving the call. Simple logic would suggest that if a call is coming through from a room that has just checked in, then there is something wrong either with the room, or worse case, with the customer themselves. To be ignored is a disgrace.
My first disappointing stay in a Holiday Inn for some time, shame that.
May 12, 2013
Rated 2.0 out of 5.0 by maximus11 a problem spoiled a great stay...
booked two rooms on internet and paid upfront on debit card,all very easy..got my confirmation email and all was good...but two days later i noticed that my account had been debited £60 more than the stated amount, so i rang up to check why (two premium rate calls)and was told to email a copy of my cofirmation back to them so that i could prove i was right..and then told i had booked the room for a month..ha.ha..it was because the conputer had changed the date round to month first then date and year..it was a glitch with booking that was not right..i was told my booking was changed to the correct stay as on my cofirmation but as i checked it online three times before my stay it stated my booking was for one room and five guests...ha..ha..So a great hotel with great staff,but marred by a lacking booking system..
May 11, 2013
Rated 5.0 out of 5.0 by Alex93 everything was perfect
Booked this hotel at the last minute for Xfactor audition. Perfect location - hotel and staff couldn't have been better.
May 4, 2013
Rated 3.0 out of 5.0 by fitzpglw Fresh,new Holiday Inn
Handy if based at Mediacity or visiting the Lowry,Imperial War Museum or just down round Salford Quays, this fresh, new Holidayinn Express is about 20 mins by tram from central Manc. Discounted daily parking in the adjacent NCP (currently £7 a day and you CANNOT take car in and out so work out when you are parking up and then leave the car). Bit isolated though there is a very good deli and cafe next door. Rooms are pleasant, decent shower and furnishings - higher floors a plus. I had to complain about them making a total cod of the late check-out I had arranged for 2pm (ok, the 3 false fire alarms were bad luck but who in their right mind phones up someome who has fixed a latecheckout at 1051 and asks them WHEN they are planning to checkout?) and still await an explanation but, that aside, a pleasant enough stay.
April 27, 2013
Rated 5.0 out of 5.0 by Martin13 Weekend away with friends
Great venue and fantastic position. Could not ask for more.
April 25, 2013
Rated 3.0 out of 5.0 Good hotel - but not a perfect night
Hotel was good and new. Its easy to access with great (discounted) parking provision next door. The convenience store nearby is also very good.
I booked a standard room, but was allocated a Disabled Room on arrival (with a non-standard bathroom). I challenged this and was able to transfer to a standard room as I had booked/ requested. The Web App actually differentiates a standard and disabled room so I'm not sure why I was allocated a disabled room.
The room was good, spacious, with a good bathroom/ shower. The room however did not have opening windows and did become hot without the noisy air conditioning turned on. This was a little frustrating, but overall the hotel experience was OK.
April 23, 2013