Rated 1.0 out of 5.0 by Braggerbunch Unsatisfactory Housekeeping
Whilst this hotel is adequate in many areas, the misgivings during our recent stay unfortunately prevent us giving it a good review.
Every day of our 4-night stay we had to ask for towels and coffee for the room, as sometimes it appeared they thought there was only one occupant, or none.
It was clear that a maid had definitely been in on a daily basis as the bins were emptied, but only once made ONE of the 2 beds, once took all the towels but didn't replace them & once only left a towel for one person. We were however given an abundance of small towels & flannels every day, which really didn't make any sense!
When we telephoned for coffee that had not been replenished, it was brought up without any cups, though the old ones had been removed earlier in the day. How were we supposed to drink coffee with no cups??!
The family room is very small for 4 occupants (a 2 foot hanging rail cannot accommodate 4 people's clothing for a weekend of various formal occasions - we were forced to keep the luggage trolley used to bring our bags up from the car!) & we did try to keep it as tidy as possible, but this is the first time we have experienced housekeeping services that did not tidy at all. It begs the question: how did they clean any surfaces/floors without moving anything?
We have stayed in this particular branch once before in Feb 2009 & did not incur these issues at all & I believe we gave a glowing review on our return.
We were part of a very large Bar Mitzvah group booking, several of whom order breakfast at 9am on the Saturday morning, stressing that they needed to be on the road by 9.45. At 9.35, having only been served hot drinks, the food had still not arrived, and they were advised that it would be at least 15 minutes due to a large room service order having come in. Had the food arrived at 9.50 as promised, they still would not have had any time to eat it, therefore the order was cancelled & there were many hungry people until lunchtime. There was no-one else in the restaurant & my fellow guests were not told of this until they complained that they had not got their breakfast yet. Surely someone wishing to eat in their room is not in as much of a hurry as someone needing to attend a religious service at a specific time, and so should not therefore take priority. Nevertheless, the waitress should have been keeping her customers updated before such time they were forced to ask.
Whilst the staff we dealt with at every point of complaint over the weekend were courteous & polite, this does not excuse such a lacking of service in the first place.
We cannot possibly recommend this particular Holiday Inn, but would not rule out staying at a different one as we wholly believe the problems were isolated to this property.
June 14, 2013
Rated 2.0 out of 5.0 by VIPC Unchanged bedsheets
Several hairs in bed. Disgusting......................................................
June 9, 2013
Rated 5.0 out of 5.0 by April29 Awesome Stay and Great Time!
I enjoyed my stay in Matteson! My room was comfortable and clean, and I felt very safe at the hotel. The staff made sure I enjoyed my stay as well. I would highly recommend this Holiday Inn in Matteson for Business or Leisure visits.
June 4, 2013
Rated 3.0 out of 5.0 by Jakester12 Older Hotel in Need of Renovation
This property has be in its location for some time now. The paint job in the elevators were sloppy, the rooms could use refreshing, the doors slam shut, did not care for the fact you had to go to the bar to get food. The room service guide said up to 10pm but it stopped at 9pm so I had to go downstairs in the very noisy bar to order some food after a long trip. I couldn't take the noise and ordered it to go. It took almost 20 minutes just to get "mac & cheese". The rooms are ok but the value is not there.
June 3, 2013
Rated 2.0 out of 5.0 by Travele12345 Lost my Items
I had a package shipped to this Hotel, informed the front desk this was going to arrive, I tracked the shipment and it was delivered to the Hotel, but they could not locate the package and offered no compensation for there loss on my package.
June 3, 2013
Rated 4.0 out of 5.0 by Tonica Affordable and Comfy
I am in transition right now and have had a couple of stays at this location. I found my rooms both times to be clean and the beds are more than comfortable. My last stay wasn't as pleasant as I would have liked as I was on a floor with children playing in the halls. I stayed alone and really needed some quiet time and uninterrupted sleep. I got neither. That isn't to say it was the fault of the hotel's, but it would be nice if there was a designated "quiet" floor for those singles or couples who are looking for a nice peaceful stay. I'm certain this accomodation can't happen all year round, but what a nice option it would be. Overall, I loved my room for the price. Stayed in other places in the area and they were very pricey.
June 3, 2013
Rated 5.0 out of 5.0 by BigGrammy Check in was very smooth and just leaving at check out was a big plus.
Went we arrive we were greeted and smoothly checked in. The room was ready and clean, the pool great and we had a great time. Not many people were there so we did not have any problems and the kids were able to play and enjoy themselves. We did not use the bar but it looked inviting. We look forward to going again.
April 11, 2013
Rated 2.0 out of 5.0 by JanetD1 Not sure how the reviews were so good?
I am going to email the manager directly, but not sure how so many people enjoyed this hotel? The pool was cold for the very short time my two boys were able to be in the pool (before 4 p.m. actual check in time). After 4 p.m. it was a madhouse! There were at least 17 little kids in the hot tub, and maybe 25 teenagers in the pool and running around the outside of the pool. Maybe 30 adults were around the outside of the pool. It was absolutely overcrowded! The door to the pool was propped open, so I am assuming many of those in the pool may not have been staying at the hotel. We decided to go eat at BarLouie and then come back and try it again, but Bar Louie took forever! It was the final four game playing on the television and although the Bar was busy it was not overcrowded (yet). The poor waitress had over 15 tables to wait on and missed a few things on our order and it took over 40 minutes to get food. Not sure why the planning was so poor with a Final Four game on and all, and it looked like a convention of some sort was going on as well! We went back to the pool around 9:00 and the hot tub was blocked off out of order, things floating in it and the electrical light pulled out in the tub, obviously not an easy fix. The pool was now cloudy and just freezing. My daughter who never got to swim, could not now. We went back to Bar Louie for a snack, but now it was a nightclub with bouncers, and completely over crowded! We decided to just go watch the rest of the game in the room and then go to bed. It was not a good night's stay. Earlier, at 3:45 we called the desk, my husband forgot to order it, and asked if we could get a roll away, I thought I had pre requested it. Well, low and behold, they were all taken for the night! Again, not a great stay at all. Around 8 a.m. there was a loud knock at the door, my husband ran to the door and asked who it was, he said, "Open the door". My husband said, "why?" and then he said "Oh, I have the wrong room, I needed to get some bags." Looking through the peep hole he looked "official from the hotel staff", but to say "open the door", just weird. I am going to request a credit for another night's stay at another Holiday Inn.
April 8, 2013