Rated 1.0 out of 5.0 by SleeplessInThisHotel Surprisingly Poor Service (Normally we love the place!)
READ BEFORE YOU BOOK A ROOM AT THIS HOTEL!
We had gone to a lot of trouble to reserve 2 adjoining rooms to accommodate our children. They double booked the room our children were in and that evening as we were getting them settled for bed some guys unlocked the door and came walking into the room! It was a good thing I had the adjoining door open and heard them, and good we had adjoining rooms in the first place! Such a major screw-up. It wasn't the fault of the guys coming into the room, they had just been assigned our room. Our kids were scared to death and worried for the rest of the trip that someone was going to come into the room at any time! It was terrible.
The guys at the front desk apologized, but mostly shrugged it off. I was terribly disappointed at the poor response, and poor service. The safety latch had been torn out of the door when the other guys unlocked it (not exactly 'SECURE"). I handed it to the guy at the front desk who just laughed and said, "Well, that came right off didn't it." What a bunch of clowns.
Normally we love the place, every time we vacation we go out of our way to use HIExpress (nice rooms, great breakfast, microwaves, etc). Service was surprisingly shoddy. We still were charged FULL PRICE for the rooms and offered NO apology on our way out. Very disappointing.
Normally I recommend the chain Highly, but this location NEEDS WORK BADLY; either that or they need to start using better software or employees with a pulse to keep track of which rooms are in use. PITIFUL.
June 7, 2013
Rated 5.0 out of 5.0 by dj200 Large rooms, clean, and priced well. What more could you want?
Clean, walking distance from the airport and downtown, and large rooms.
June 1, 2013
Rated 5.0 out of 5.0 by djjt Nice building
Stayed using Priority Club points so the value was good. Enjoyed the building and comfort food type dinning across the street. The building was so nice I'm note sure why they are going to remodel.
May 1, 2013
Rated 4.0 out of 5.0 by TAGXXXX Noisey
People coming and going all time of the night we had to get up and yell at a group of prople at 2 am in the morning as they were talking loud and didn't care about what they said and what they talked about and was not the kind of language at any time of the night but they were very rude and was not happy.
April 19, 2013
Rated 5.0 out of 5.0 by shortyc10 Great service
The Holiday Inn Express staff were excellent. They asked us for our reason for our stay and then upgraded our room! The room was well maintained, spacious, clean and very nice. This particular Holiday Inn was very beautiful and was great that they had a pool to swim in and a free breakfast. The only thing that we weren't extremely satisfied with was the jetted tub. It was hard to figure out and when it turns on, the jets were shooting up to our face instead of into the tub. But, overall, we appreciated the service we got and would definitely recommend the Hunt Lodge to others.
April 1, 2013
Rated 4.0 out of 5.0 by 3boisetravelers Nice place to stay
The room was comfortable and breakfast was tasty. One thing that would have improved the experience is turning down the TV in the breakfast area and perhaps having it on a different channel. There was a political convention in session that was being televised and it was too loud. On top of that it did not set for a friendly comfortable Saturday morning breakfast atmosphere. It would have been better to have the TV on a news channel or a video about fun things to do in the area and the volume turned down so people could have a conversation during breakfast if they chose.
March 22, 2013
Rated 3.0 out of 5.0 by Blablabla Needs attention!
We stayed here last summer and it was great. However, we were really disappointed when we stayed this time. Everything is falling apart. The jets in the hot tub didn't work. The jets in our room jaccuzi didn't work . The two treadmills in the exercise room were broken. Management needs to get these things fixed.
March 19, 2013
Rated 5.0 out of 5.0 by CVDCA Nice place
Been there before and enjoyed the location as well as the accomadations
February 22, 2013