Rated 3.0 out of 5.0 by Penny16 A bit disappointed
We were traveling from Portland to San Francisco and stayed only at HIE's along the way. We are gold priority members and are usually more than pleased with our stay. This was disappointing for several reasons. First, when we walked into our room, we noticed that there was old coffee sitting in the coffee pot and the bathroom counter was not cleaned . There were also not enough towels. It seemed as if housekeeping had left without finishing cleaning he bathroom. The rest of the room was clean and it was very nice. After unpacking, we went down to go out to dinner and we stopped at the desk to ask that the bathroom be cleaned and the towels replenished. We had to wait quite awhile for the gentleman at the desk to get off the phone and he apologized and said he had been talking to the hotel owner who "does not like to be put on hold". Hmmmmm.....the guests don't really like being kept waiting either....
Anyway, the bathroom was clean when we returned.
There was a large group of kids in the hotel who seemed to be with a sports team. They were VERY loud & running up and down the halls and stairs. At 11 pm we finally had to call the front desk. She said she was sorry, and had received other complaints, and had tried to talk to the parents of the youngsters but that there really wasn't anything else she could do. It was a difficult night for us as those kids were so loud, and were yelling profanities, until at least 2am.
Other than these unfortunate circumstances, the property is very nice, a great location, good breakfast, etc.
May 17, 2013
Rated 5.0 out of 5.0 by Lindy63 Comfortable, clean, GOOD BED
First road trip in 20 years. We often stayed in Holiday Inns complexes with our children for fun and pools but Holiday Inn Express was a delightful discovery for this 3000+ mile trip.
#1 The beds -- we could count on comfortable and solid mattresses every time
#2 Clean rooms -- not dusty, not stale, old cigarette smoke lingering, clean floors
#3 Making reservations and checkout easy -- great employees
#4 Complementary breakfast not always the same but always good
#5 Rewards program a bonus
We are already highly recommending HIExpress to everyone, friends, family and even strangers!
May 9, 2013
Rated 1.0 out of 5.0 by GB01 Unacceptable
We stayed in two HIE properties during a two-week period. The first was in Spokane, WA and the second in Medford, OR. Medford's property was disappointing, to say the least. Staff was not friendly. Most of the time there was not a staff person present at the front desk. The food quality was poor because it was barely warm, juice tasted watered down, coffee was not very hot. The refrigerator in our room made a loud noise as the motor turned on that sounded like a jackhammer. The a/c did not work properly. When the toilet was flushed, water spewed onto the floor. Bedding was barely acceptable compared with the bedding in the other HIE property. It was not crisp and fitted poorly.
May 2, 2013
Rated 4.0 out of 5.0 by Gretta Perfect place to stay, great price!
We visited Medford, OR to attend a concert and really loved our stay at this hotel. The staff was efficient and friendly, the room and property were clean and well maintained and the location was perfect. Walk outside the back door and you're ready to take a tour of Harry and David. Drive 10 minutes in any direction and you're at one of many great places to hike - just incredible. We'd visit again!
April 23, 2013
Rated 4.0 out of 5.0 by babyboomer Next to WalMart and Harry& David great location
The best part about this hotel was its location within walking distance to Walmart (next door!) after you pass the US Reserves building , and Harry & David.
The early AM man who was trying to get the breakfast things out was so helpful when my wife tried to get into the Exercise room and could not figure out how to work the door! (leave room key IN DOOR while opening) or the TV (point the remote at the sensor not the power light) and then to boot he even apologized for being distracted which we totally understand - early AM the travelers will pile in and he needs to be ready.
April 15, 2013
Rated 5.0 out of 5.0 by Pilgrims Excellent Hotel
We have been staying at this Hotel for the last 3 years as we travel to and from our vacation home in southern CA. We have always found the staff to be friendly and very helpful. The rooms are always clean and you fell comfortable as soon as you enter the room. In fact, this one of our preferred Holiday Inn Express Hotels.
April 8, 2013
Rated 5.0 out of 5.0 by BigD1957 Great service
There were two couples of us going to a memorial service in Stockton, CA and Medford was about halfway. My wife is handicapped and we got a handicap accessable room and an adjoining room for our other couple. We ask for and received the same rooms for the return trip two days later. You can bet that the next time we go to California we will stay at the HI Ex..
February 12, 2013
Rated 5.0 out of 5.0 by Servicetech32 Excellent review
The staff was very helpful and understaning. They were quick to answer my questions and give advice.
January 28, 2013