Rated 5.0 out of 5.0 by Dukessa Comfortable lodging away from home
My friend and I had occasion to spend the night in Viera due to mredical appointments. We found the Staff very accommodating . The facility was clean and room service very prompt.
Keep up the good work.
April 12, 2013
Rated 5.0 out of 5.0 by Mary63 Very comfortable and staff was wonderful!
The staff made my experience here for 1 night excellent! They helped me locate my meeting site, and made sure I had everything I needed for a restful night. I would definitely stay here again!
April 11, 2013
Rated 4.0 out of 5.0 by Sweendog Comfortable Experience
We checked in on 3/15/13 to visit with family for a few days. The hotel staff and service was excellent. The restuarant was very good for the breakfasts and dinner that we had there. Room was very comfortable and very clean. Only wish we had a refridgarator.
Will say there again when we visit next year.
March 24, 2013
Rated 5.0 out of 5.0 by Peter555 Nice room great style
After one horrifying night at a neighboring hotel , I then checked in to the holiday inn viera. I was meet by great staff and when I opened up the door to my room , I knew I was home. I could only stay two nights but wish I could have stayed longer. I'll be back next summer for a couple weeks and look forward to staying at the holiday inn viera again!
Peter from Cape Cod
March 9, 2013
Rated 5.0 out of 5.0 by LFCK Comfortable Stay
Thanks so much for the pleasant stay I had last week at the Melbourne-Viera Conference Ctr Holiday Inn. Staff was excellent from check-in to checkout. I had the best kingsize bed with overstuffed bedding and pillows. The room had a sitting area, nice TV and plenty of space to relax. Rate was also a great value. Breakfast in the restaurant was perfect!
February 27, 2013
Rated 4.0 out of 5.0 by JBLuray Great Hotel but 1 Employee almost ruined our stay
We recently stayed at the Holiday Inn Melbourne-Viera Conference Center while visiting family in Melbourne. We chose this hotel because we like to stay in Holiday Inns, it had free WIFI, a restaurant and a pool and looked like it was in close proximity to my brother's home.
With the exception of a bad experience with a male front desk employee the second morning we were there, our stay was enjoyable. Luckily for for one bad employee there is always one or more good employees. When the housekeeping Manager Mrs. Manning saw that I was having difficulties with the man working at the desk, she discreetly waved me to the hall and took care of everything that was a problem for me plus she tried to make up for his rudeness. She went above and beyond.
As far as the hotel facility. My original issue was with WIFI service in the first room we were in. WIFI was very important to me because I was working while staying there. The first room we had on the third floor had a poor to non-existent WIFI signal. I had 3 to choose from in the lobby or parking lot but only one weak signal in our room. Once Mrs. Manning had us moved to a room on the second floor, the WIFI was great and I was happy.
The hotel is clean and well maintained. Both rooms were very clean and comfortable. The beds are always comfortable at Holiday Inns no matter where I go. That is another reason I choose Holiday Inn.
The Restaurant was good and a good value. We ate 3 breakfasts and one dinner there and were very satisfied.
Management really needs to re-train this one gentleman in customer service skills who unfortunately wasn't very friendly when I checked out either. Thankfully other employees were fantastic. One bad apple doesn't spoil the whole bunch.
January 23, 2013
Rated 1.0 out of 5.0 by RedTexas Melbourne I know more than you. I will argue the fact...
Hotel is nice great property. Natasha is a fantastic representative for IHG. What made our stay such a drag. We checked in around 11pm. We had to deal with the night shift front desk git... Very poor attitude. Not recognizable as a hotel staff member. Slouchy dress no name tag. Greeting "You checked in here"? While he was setting on a bench out front smoking a cigarette. We did not answer at first, just thought he was some drunk idiot sitting outside until we realized he was an employee. We were driving an over sized vehicle. He told my husband where to park. The area was big enough, but our vehicle was to big to make the turn to get into the area, we went and looked. We told him that our vehicle was to big to get in there. He chose that time to go off on a tangent and tell my husband. "Well I am sorry you can't get your vehicle in there but I have people get vehicles just like yours in there all the time" Rolling his eyes and sighing. No need to act like that. Neither of us were challenging him or condemning him . We were already parked, checked in and on our way to our room to go to bed. Did not recognize us a priority club member, we were supposed to get a room up grade, which he did not offer. Even though we asked. Found out the about the upgrade upon check out the next morning. Horrible representative for IHG.
January 18, 2013
Rated 5.0 out of 5.0 by jmcMOAA Great facility - complimentary breakfast would be nice.
Very nice facility and staff,
The breakfast at $5.00 was very good food but we do like the lighter complimentary breakfasts we expreience at other Holiday Inn Expresses.
January 15, 2013