Rated 2.0 out of 5.0 by brummy bathroom smelled like urine
when we got to our room the toilet was full of unflushed urine and the whole bathroom reeked. we called the janitor and he had to unclog the toilet, but the barhroom still smelled like urine. It had to have overflowed.
no coffee cups, cobwebs in multiple places....severe lack of attention by managment. not indicative of most Holiday Inn's that we have stayed in lately.
Won't stay there again when we return to Memphis.
April 8, 2013
Rated 3.0 out of 5.0 by Anna19 Hospitality Lacking
There were 2 people staying in the room and there were only 2 towels stocked. I requested more linen and was told I would have to come to the front desk to get it! When the room was serviced, no coffee, cups, or condiments were restocked. Again we had to go to the front desk. I was very pleased to have met JoAnn W. from housekeeping who promptly took care of us and cleaned our room herself. JoAnn also left a note for me apologizing for the inconvenience and that the goal of the Holiday Inn is to go the extra mile until the guest is satisfied. JoAnn also left a message for those who were assigned to service our room to leave enough towels. You are lucky to have an exemplary employee such as JoAnn.
We stayed at the hotel for 5 nights and not once was I greeted either leaving the hotel or returning.
I am a Platinum member of the Holiday Inn chain and would have been completely dissatisfied if not for JoAnn W's hospitality.
March 14, 2013
Rated 5.0 out of 5.0 by MRRWC Memphis
Only bad experience was the room service breakfest. Sausage paddle was so salty it was inedible. Service and staff excellent. Resturant good
February 25, 2013
Rated 4.0 out of 5.0 by TomB54 Great location for the University of Memphis
This hotel is centrally located to the University of Memphis, particularly for the Center for Earthquake Research and Information. The rooms are all open to a central lobby. The rooms are suites, with the additional benefit of having a solid door between the rooms in the suite, isolating potential noise in the bedroom of the suite from the lobby. My room was clean and well appointed.
February 10, 2013
Rated 4.0 out of 5.0 by dairyman Making Reservations
We had a bad experience with the reservation information given to us by the central res. person. We were given the wrong phone no. for this facility and address. After several phone calls from the side of the road to central we did get the correct number and address. It wasn't even the correct area code the first time.With the correct phone number we were guided by the staff to the location. It was very upsetting after driving all day. Once there, except for the power being off, it was a great facility. Mary & Roger
February 6, 2013
Rated 3.0 out of 5.0 by 4HisGlory3 Where is the HOT WATER?
Rooms was ok, however....we did not have any hot water to take our shower. We had an event we had to attend so therefore, time did not permit us to take a shower. With the temperature being in the 30's outside, a cold shower was out of the question! .....The hotel should have made an adjustment on our bill for the inconvenience!
January 4, 2013
Rated 5.0 out of 5.0 by boomer5413 Always Great
We had three rooms to celebrate Christmas with our grandchildren and all the family. The staff is always professional and helpful. Even though it was Christmas, the staff was their usual attentive selves.
January 2, 2013
Rated 5.0 out of 5.0 by Dib54 Love this hotel!
Grew to love this hotel while my daughter attended the University of Memphis. Continue to frequent it every time I am in Memphis even though she has already graduated. You cannot beat the service and the smiling faces!
December 14, 2012