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Rated 4.4 out of 5 by 28 reviewers.
Rated 5.0 out of 5.0 by Clean, Comfortable, Great Staff This is a great Holiday Inn Express. Many restaurant choices near by. When we arrived we were told they had over booked and we were upgraded to a very beautiful suite. (This never happens to us!!) We were in our glory. The room was clean. The bed was so comfy I didn't want to get up in the morning. The staff at the desk, in the halls cleaning and at breakfast were very helpful and nice. We will def stay at this Holiday Inn Express again when we are back in the area. I highly recommend :) May 16, 2013
Rated 5.0 out of 5.0 by A Home Away From Home Dear Debora - Thank you for a wonderful stay! You and your staff did a fantastic job of making me feel not only welcome and appreciated, but went out of your way in giving us a “home away from home” feeling! And although I do not look forward to spending another nine weeks away from my family and home, I know I have a special place to come when that time arrives. Your hospitality and kindness are truly appreciated!! May 13, 2013
Rated 5.0 out of 5.0 by Cleveland visit Great stay every time at this property. Staff very friendly and helpful, check in fast. Room was very comfortable and quiet. Would recommend this property, and will stay agin when I am in town. April 28, 2013
Rated 5.0 out of 5.0 by Very nice hotel and very clean I enjoyed my stay at this hotel. Clean ,comfortable and nicely decorated. The evening reception is a very nice touch and the staff was very friendly. A good value for the price. Did not use the pool but it was a very nice size pool and well kept. April 28, 2013
Rated 4.0 out of 5.0 by Mostly great experience The facilities are so terrific that we actually wanted to stay another night after we experienced the room. Unfortunately, you were booked so that wasn't possible. We had only three issues with your hotel: 1) Getting there, with construction on the bridge and an entrance that required us to do a U-turn to use; 2) Front desk clerk so unfamiliar with the area that she couldn't make any restaurant suggestions or provide directions; and 3) During the reservation process, we were bounced from your hotel to the national reservation number back to the hotel only to be told that your advertised senior rate was unavailable. This was several weeks before our stay and we are Priority Club members. On the plus side, the room was large and clean and had plenty of outlets. The shower needed a bath mat or something on the bottom of the tub to make it less slippery, but we loved the separate sink area and the bar sink in the area with the refrigerator and microwave. We would definitely stay here again -- especially if your advertised senior rates are actually available. April 11, 2013
Rated 1.0 out of 5.0 by ranger park Had the misfortune of staying in this hotel 10 nights, Don't bother being a club member as they do not care,( Gold Elite Member), When I checked in was given a room on the bottom floor not the Club Floor. the Cookies up front were store bought and hard , not the fresh ones i get at other holiday inn express's, the front desk staff could not answer even the simple questions about what to see in the area. The coffee on check out was cold in the front desk area . this could be a good place but lack of training in customer servce is the standard. And the trash truck is your 5am wake up . April 1, 2013
Rated 5.0 out of 5.0 by Comfortable and clean room. Rooms are very clean every stay. Staff is very friendly and professional. April 1, 2013
Rated 5.0 out of 5.0 by Great Hospitality This is the nicest Holiday Inn Express I've ever stayed at. The breakfast area has zero plastic services settings. Porcelain bowls, and plates, and real spoons, forks and knifes. One would think they were at a full service hotel. Quite and clean. When in Mentor this is the place to stay. March 21, 2013
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