Rated 4.0 out of 5.0 by gingy Comfortable and great breakfast.
Great place to stay. Close to freeway with easy off and on. near to places to eat and ask at desk for restaurant list and it tells you what exit and distance. Comfortable beds.
May 10, 2013
Rated 5.0 out of 5.0 by jdlamb Customer Service
I manage a an operation within a manufacurity company and customer service is priority.
The manager on duty during our stay "Oscar" has a firm grasp of what true customer service means. I made a mistake on my room reservation and booked it for the wrong week and he was very willing to work with me in changing the days after arrival.
I have not felt truly cared about as a customer in a number of years. I recommend a stay here just to enjoy dealing with staff that understands that customers pay the bills.
And of course Holiiday in always clean and comfortable. Plus, the proximity to Dallas is nice!
April 22, 2013
Rated 5.0 out of 5.0 by groomes1 Great Service
The front desk attendant who assisted us upon check-in was extremely helpful and courteous. She provided excellent customer service and checked us in quickly and efficiently. She was friendly and courteous and provided great service!!!
April 19, 2013
Rated 3.0 out of 5.0 by 332Sunny Not the Best Stay
The bed in our room sloped on both sides which made it feel like we were "falling" all night. Not the best stay we have had.
April 7, 2013
Rated 5.0 out of 5.0 by JesseJ75 Great Place
Very clean room and great service at the desk! Was treated very well and the room was quiet. Now the room is s little smaller then the newer Holiday inns but the service and room appearance was just like a new room!!!! The only thing I found that was not great was the Holiday Inn Flag was a little torn. I will stay here the next time I'm in the area.
April 7, 2013
Rated 1.0 out of 5.0 by 03march13 The poorest H.I.E. facility I've ever stayed at
Overall, and in every aspect, this property is not even close to the usual higher standards a H.I.E. property provides.
I eventually decided to leave the second afternoon, when the hot water was down. Am somewhat unsure why I thought perhaps they'd offer to waive my second nites stay considering the circumstances. Turns out though that their customer care and service remained consistent to the end ... and that, that unused nites expense only punctuated a valuable lesson learned. Never again ..... never!
March 11, 2013
Rated 1.0 out of 5.0 by Schlepper I was unsatisfied enough to move out
I chose this HIE because I stay at them alot, and it was close to where I was doing business.
I expect that the room I am assigned to, as a Platinum member will be as good as the hotel can offer. My room had no desk; a TV inside the wardrobe that could not be fully viewed while sitting at the cheap table with legs that wobbled; two cheap chairs; the sunblock shade was falling down the day I checked in and when I returned, the maid had not addressed this issue with maintenance and it was still hanging half off.
I expect that with daily maid service, physical problems with the room (Window shades, tub drain, plumbing) will be reported to maintenance and they'll be fixed in a timely manner. The message I got from being assigned that room and the problems with the shade not being addressed is that this hotel is run on the cheap and the short-cuts and penny-pinching extend to other parts of the guest experience, the one's that aren't readily visible, and those are the one's that can hurt me. For that reason, I rate this hotel and my stay there, among the worst I've had in years.
I thought you'd like to know.
February 14, 2013
Rated 2.0 out of 5.0 by WF20 older hotel and amenities
Tried staying at another hotel close by, but their beds were absolutely horrible. HIE had a better bed, but not much. I certainly would not want to sleep on it any longer than I had. The breakfast had little options to eat, but the coffee was good. I will not stay at this property in the future nor would I recommend it to anyone except for an emergency stay.
February 11, 2013