Rated 4.1 out of 5 by 145
Rated 4.0 out of 5.0 Bed and internet
The stay was good. My comments are related to the internet services in the room was not good. The signal for IPAD and IPhone was poor. Also I asked for a kingside bed, however a doble bed room was asigne
May 22, 2013
Rated 5.0 out of 5.0 by texas46 Absolutely superb staff!!!
We stayed at the hotel before leaving on a cruise and loved it!!! The staff was incredible -- pleasant, knowledgeable, helpful -- going out of their way to make our stay a great one. The room was beautiful!!! We were truly disappointed that we were only staying one night.
May 19, 2013
Rated 2.0 out of 5.0 too expensive according for the received service
When we arrived (around 10 PM) there was no one that helped us with our luggage, which was heavy and several pieces, so we had to take it all to our room, no free water in the rooms, not even the smallest bottle of wated in the room, even Holiday Inn rooms give free water... really, terrible... strange animals were coming out of the sewage... really bad experience and too expensive... the internet in the "business center" very slow and 1 USD per page? really???? even cheap hotels offer much more than this... thought that would receive more value staying in one of these hotels... wrong idea... won't come back...
May 13, 2013
Rated 5.0 out of 5.0 by Harmony1412 Best Hotel and Service I have ever had!!
Thank you to the staff and hotel management! My room was not ready when I got there and it took them an hour to figure everything out. I had booked a concierge suite over looking the bay, and since it took them more than 45min to prepare my room they up graded me to the Royal Palm Suite. Honestly the most memorable hotel experience I have ever had. I will recommend this hotel to anyone that is going to Miami!!
May 13, 2013
Rated 5.0 out of 5.0 by Carmencita I enjoyed very much my experience and can gratly recomend this Hotel
Very well located, very good rooms and nice front desk people
May 12, 2013
Rated 5.0 out of 5.0 by Dredler Awesome
Even better then the last time! Loved everything. Keep it up.
May 12, 2013
Rated 5.0 out of 5.0 by arid great experience
Nice hotel, and clean. Pricey parking though.
Guy at the front desk was such a nice guy (his name was something like batman). Was super nice with room choice and was fun and chilled. He even recognized us later in the lobby and got us a seat at the very lounge in the lobby for drinks. It's amazing how a little personal touch to your stay can make such a difference
May 11, 2013