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Rated 4.1 out of 5 by 145 reviewers.
Rated 4.0 out of 5.0 Bed and internet The stay was good. My comments are related to the internet services in the room was not good. The signal for IPAD and IPhone was poor. Also I asked for a kingside bed, however a doble bed room was asigne May 22, 2013
Rated 5.0 out of 5.0 by Absolutely superb staff!!! We stayed at the hotel before leaving on a cruise and loved it!!! The staff was incredible -- pleasant, knowledgeable, helpful -- going out of their way to make our stay a great one. The room was beautiful!!! We were truly disappointed that we were only staying one night. May 19, 2013
Rated 1.0 out of 5.0 by Filthy Rooms/ Not Ambassador level stay not a stay for anyone! - first room had a shower with a thick dirt/ soap ring. - next room not as nicely decorated as the first but filthy as well. - I share photos of the 2nd room with the front desk showing 1. Hair in sink 2. Layers of dust in wood in bathroom 3. Toothpaste all over counter and wood sink cabinet 4. Food stuck between table and glass top of nightstand and same issue with table next to sofa. 5. The book with room service information was sticky with rings left from a glass. The entire book was dirty. While your manager was upset when I shared the photo she offered a 30 percent room discount on the first night and 100 food credit. I had to ask about someone cleaning the room and was advised a housekeeping manager would clean the room thoroughly once we left the room. I left for hours and returned to find an apology, strawberries, beverages and a still filthy bathroom. I was uncomfortable in the room so never unpacked. I felt I had been taken advantage of as well since I had just upgraded to the ambassador level. None of the perks were ever provided except for one bottle of water the first day. The room certainly was not an upgrade. I will state that I prefer to stay at priority club hotels and had stayed at another hotel for a corporate event for my first two days in Miami but being a priority club member wanted to stay at the Intercontinental. The quality of the service and the level of cleanliness made me regret my move. I will note that Juan at the front desk was friendly and professional. I will never stay at this hotel again. Please send someone to Room 3005 as I am sure the same issues exist. I have plenty of photos but the upload process takes too long. May 17, 2013
Rated 2.0 out of 5.0 too expensive according for the received service When we arrived (around 10 PM) there was no one that helped us with our luggage, which was heavy and several pieces, so we had to take it all to our room, no free water in the rooms, not even the smallest bottle of wated in the room, even Holiday Inn rooms give free water... really, terrible... strange animals were coming out of the sewage... really bad experience and too expensive... the internet in the "business center" very slow and 1 USD per page? really???? even cheap hotels offer much more than this... thought that would receive more value staying in one of these hotels... wrong idea... won't come back... May 13, 2013
Rated 5.0 out of 5.0 by Best Hotel and Service I have ever had!! Thank you to the staff and hotel management! My room was not ready when I got there and it took them an hour to figure everything out. I had booked a concierge suite over looking the bay, and since it took them more than 45min to prepare my room they up graded me to the Royal Palm Suite. Honestly the most memorable hotel experience I have ever had. I will recommend this hotel to anyone that is going to Miami!! Thank You, Virginia May 13, 2013
Rated 5.0 out of 5.0 by I enjoyed very much my experience and can gratly recomend this Hotel Very well located, very good rooms and nice front desk people May 12, 2013
Rated 5.0 out of 5.0 by Awesome Even better then the last time! Loved everything. Keep it up. May 12, 2013
Rated 5.0 out of 5.0 by great experience Nice hotel, and clean. Pricey parking though. Guy at the front desk was such a nice guy (his name was something like batman). Was super nice with room choice and was fun and chilled. He even recognized us later in the lobby and got us a seat at the very lounge in the lobby for drinks. It's amazing how a little personal touch to your stay can make such a difference May 11, 2013
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