Rated 2.0 out of 5.0 by ERIC25 Would it hurt these people to smile or greet you?
I am a platinum member and i stay at Holiday Inns often. First, If the large sign out front wasnt there I would of never known this was a Holday Inn. It sits far back off the road and is barely noticedable form the road and from what you can see it doesnt even resmeble a hotel. 2nd, the Front Desk staff was arrogant and barely say a word unless you speak TO them. Unfirendly, unwelcoming and strange. At most ofther Holiday Inns I am greeting upon arrival and every trip through the lobby, NOT HERE. I was just stared at and never greeted unless I iniated it and it wouldnt hurt them to smile either. It diddnt even appear that the two people behding the desk spoke to each other they were always planted in a chair at either end of the front desk at a compute and never even noticed anyone in the lobby let alone get up out of the chair to greet you. This is unnacceptable. I even tested this theory and walked by the front desk several time at night and the morning to see if anyone would even say HI or ask me how my stay was.. BUT NO not once. simply stared at as i walked by. The Bar was no Bavarian Garden as this website claims, it was dark uninviting and the place had a odd smell. The room was typical clean, comfortable. The Pool was nice.
I would not reccomend nor stay at t his hotel again. It all starts with customer service, the first thing you see when you walk in the door is the front desk, and what I experienced was ridiculous, unprofessional, and again by far the worst Holiday Inn I have statyed at in a long time.
May 17, 2013
Rated 2.0 out of 5.0 by cdithaca Not up to par
This isn't up to the standard of most of the HI Express locations. My particular beef was the truly abominable wireless service. There is a bar/restaurant but it was not inviting and the whole place could use a refresh.
April 30, 2013
Rated 4.0 out of 5.0 by curiousk329 nice stay
My family and I stayed for the weekend and we had a very nice time. The indoor pool was great; unfortunately there was only day that it had a problem with it. It was very quiet and relaxing and staff was nice. Thank you for great stay!
March 30, 2013
Rated 5.0 out of 5.0 by DutchGirl Comfortable bed, friendly staff
As always, my stay at this Hoilday Inn was very pleasant. The bed was very comfortable and the staff at the front desk (Doris and Matthew) were very welcoming and made sure my stay was as nice as possible.
March 4, 2013
Rated 1.0 out of 5.0 This was the worst Holiday Inn that I have ever stayed at!
This place needs a total overhaul: in physical updates to the building, as well upgrades to the arrogant attitude of the front desk.
I stay in Holiday Inns, approx. 50 days annually, worldwide- and this "place" was the worst!
February 1, 2013
Rated 5.0 out of 5.0 by StanM excellent service
My wife and I arrived later than planned past the kitchen close time, but the staff was very accomadating and fixed us dinner willingly!
January 8, 2013
Rated 4.0 out of 5.0 by FCC1 December/January, three weeks
No consistentcy in Housekeeping! I usually tip- but never knew if the "good ones" got the reward.
January 5, 2013
Rated 4.0 out of 5.0 by Zuckerboy A clean room for a reasonable cost
I stay here all the time. The front desk staff is always pleasant, and accommodating. The room is clean, the restaurant for breakfast is acceptable.
Only issue was the bar was under renovation. Only wine and beer.
December 18, 2012