Rated 5.0 out of 5.0 by andrea45 Lovely stay, close by everything
An excellent location, close to highway to downtown Toronto, and also square one shopping center and restaurant and movie theater. Good price, good food, comfortable bed and great staff, especially the bartender! It is my hotel of choice when I am in Mississauga.
May 3, 2013
Rated 4.0 out of 5.0 by Justthetravelagent Good value but watch breakfast if more than two people
Very comfortable and nice restaurant and friendly waiter but was disappointed that as we were three in a double room, me my wife and son, you are only allowed TWO complementary breakfasts and $12 is excessive for breakfast especially for toast and coffee!!
Had I stayed at a Holiday Inn Express it would have been free for all of us.
I know its a little point but needs to be looked at for good PR especially for parents with one child using a twin bedded room.
April 9, 2013
Rated 2.0 out of 5.0 by TrueCanadian Room Accessories
I'm sure the hotel would have provided a different room if I had requested it, but I didn't realize that the heating/cooling unit sounded like an airplane until after I got into bed at 11:30 PM. I shut the unit off for about 30 minutes and it seemed to be OK when I turned it back on, but after 10 minutes it was back to sounding like an airplane. The alarm clock would also not set to any time other than 6 AM.
March 27, 2013
Rated 3.0 out of 5.0 by BOYZRUS Just OK.
The room was OK and quite quiet so sleep quality was good. On day 1 my wake-up call was 1 hour late as a result of the time change (daylight savings time) 30 hours before. I just got a wide-eyed look and "sorry" from the desk staff when I expressed my disappointment that I was late for my business duties as a result. The breakfast is quite good and is a plus for the hotel. The fitness center and pool area are also quite nice! Unfortunately being able to print in the Business Center was essential for me and the printer did not work. The manager (?) let me print on a machine in the back but this was not convenient and all computers I observed and used were pretty old and well used with fuzzy monitors. For some reason TV reception was also poor and occasionally some channels were unavailable or unreliable in my room. Not sure if this is specific to my room. I also enjoy coffee and tea that I can grab on the go but this did not appear to be available. Sometimes there was a coffee dispenser with china cups in the lobby just outside the restaurant but it was not clear who this was for. A little attention to the details would put this hotel into the "great" category.
March 26, 2013
Rated 2.0 out of 5.0 by Nutsy Dated propery, but the wait staff made the stay worth it.
I stayed here for a second time on a business trip, the proprerty is very dated, Richard in the bar is an amazing member of your team, and should be given a raise. I may or may not stay here again, but if I do it's to chat with him.
Why no 24hr coffee service in the lobby?
March 24, 2013
Rated 5.0 out of 5.0 by JPWard Amazing customer service
I recently visited Toronto for a medical appointment and eventual surgery and we chose to stay at this particular Holiday Inn due to its proximity to the Trillium Health Centre.
The staff at this hotel was superb. From the very beginning they made us feel welcome. When we needed to add extra rooms and lengthen our stay at the hotel because of my surgery, they made every arrangement necessary to make our stay more comfortable. The staff even offered to provide us with a fridge/microwave and extra pillows for the room and were willing to make arrangements for the restaurant to send up food to the room following the surgery.
Never in all my years staying in hotels have I ever received such wonderful customer service from the front desk staff.
Thank you so much for making my own difficult experience that much easier and more comfortable.
March 14, 2013
Rated 4.0 out of 5.0 by Kim1927 Execptional staff
The hotel staff was exceptional. So pleasant, always smiling and eager to please. The hotel itself is nice, clean, but the rooms are in need of an update.
January 30, 2013
Rated 4.0 out of 5.0 by JR719 12-19-12 thru 12-21-12 Stay on Business
Overall it was a great experience staying at this hotel on business. The only isue I had was with the speed and availability of the elevators, they were consatntly broken down and had to wait excessive amoints of time to wait on them. I even used the stairs twice because the wait was too long and I was on the 6th floor.
Breakfast should start at 6:00am. 6:20 does not give me time to relax before I have to leave for business appointments when I am on the road.
Thanks for the kindness, but some minor improvements will make this one of my favorites in the areas...
January 3, 2013