Rated 4.0 out of 5.0 by FarmerT Pleasant Experience
Nice environment and good layout of the room.Location is excellent for quick stay.
May 13, 2013
Rated 2.0 out of 5.0 by NoHotTub No Hot Tub
Fourth stay at this particular hotel and found it great up to this point. Staff was friendly but unable to help us with our biggest gripe; no hot tub or pool due to renovations.
Arrived with a school group taking 6 rooms over three days and spending lots of money. High rates compared to rest of region. Place looked closed. Lobby in complete disarray and they were doubling the size of the hotel. Was told pool and hot tub were closed due to renovations. This was one of the main reasons for staying here as we would be hiking all day and looking forward to enjoying the amenities we had experienced on the other stays.
Was offered a hotel two miles away to swim, but then told the pool was closed in the winter. Offered a granola bar as compensation.
Called corporate to complain and was told:
1. We were offered another place to swim two miles away. Yes and no. The offer was rescinded.
2. Was told we had received a reduced rate. When I called and booked our reservations, no mention was made that we were getting a deal. I believe this was the going rate at the time of reservations.
3. Was told the manager did not know they were to undergo renovations when we called and booked. I can't believe they did not know about a renovation of this magnitude 6 months in advance.
In past stays at Holiday Inn, the customer service was awesome. I can't believe we were not offered extra points or a free night's stay in the future. Our only compensation was a granola bar. Unbelievable.
May 7, 2013
Rated 2.0 out of 5.0 by 2013upset POOR EXPERENCE
WHILE BEING THE MOST EXPENSIVE OF THE FIVE HOLIDAY INN EXPRESSES I STAYED IN THAT WEEK (A MINIMUM OF 60% MORE) THIS HOLIDAY INN EXPRESS HAD THE LEAST AMOUNT OF AMENITIES. THERE WAS NO HOT TUBE, SWIMMING POOL OR FITNESS ROOM. AND WAS UNDER A CONSTRUCTION (ADDING ON). OH, I FORGOT NO BRAEK FOR THE CUSTOMER.
May 6, 2013
Rated 3.0 out of 5.0 by Louey56 Noisy and Over-Priced
Too pricey given the road noise and location. Although close to entrance of park it is too far from the main town to walk. Road noise is heavy all night long. Beds and rooms were comfortable however which is typical for most Holiday Inns. However, the pool area was closed due to renovations. Should have offered cheaper prices given that amenities were not available. Sound-proofing was not good--could hear people clearly in the room as they walked down the hall. I truly felt the suite room was overpriced. It is the most I have ever paid for a holiday inn in a similar setting. I certainly don't mind a higher price if located in a major city (expected) but nothing extra was offered for the increased price plus amenities were not available.
May 2, 2013
Rated 4.0 out of 5.0 by JP13 Handy to the Parks
This unit is on the far north end of Moab, making it one of the handiest to park entrances. Everything was fine except it was under construction and the pool/hot tub was closed. I don't believe that was disclosed on the Holiday Inn website when I booked the room. Construction noise was NOT a problem, however. The included breakfast is handy, quick and convenient. Gets you out into the parks quicker.
May 2, 2013
Rated 5.0 out of 5.0 by alskoj Bring your bikes!
We mountain bike wherever we travel (even if includes business) so it was nice that this location had a room in the basement where you could lock your bike up - it was nice that we didn't have to "sneak" our fancy-schmancy bikes into the our room for safe keeping. The bike room can only be accessed by patrons with a key and there were individual bike racks within the room that we were able to lock our bikes to.
They are in the middle of construction but that means that everything else is new condition which is nice.
Thu Thuy (yes, that's her name...) was very helpful with our multiple requests. Excellent employee.
It's located north of the town in a very scenic and quiet area.
The pool was under construction as of 4/1/13 so check with them before booking if you are wanting some swim time.
We will stay here the next time we're in town.
April 7, 2013
Rated 2.0 out of 5.0 by Stevie1 Room needed some attention
The door lock did not align to the door jam, resulting in lack of security. The bathroom facet dripped, not a good thing considering Moab is in the dessert. The toilet lever stuck, so I had to remove the toilet lid and pull the inside chain to flush. Shoddy workmanship all the way around.
March 25, 2013
Rated 2.0 out of 5.0 by McLulu Disappointing and uncomfortable
My family of 5 stayed here while we were running a half marathon in the area. We booked a "suite" (of course they were charging top dollar because of the race) which led us to believe we would have comfortable accomodations for all of us before and after the race. The beds were comfy enough but the pull out love seat couch was terrible. Once we were able to get it pulled out it looked as if it were 50 years old. The springs were sticking up through the fabric and there was absolutely no padding. We ended up having to put the couch back together and my adult daughter had to sleep on a love seat sized couch. There was no bedding to be found in the room but the front desk clerk was able to find us some bedding and brought it to our room. The next night they brought us a hide a bed which was just as old and bad as the pull out couch and so my daughter slept on the couch again. Not a great sleeping arrangement when you are running a race! The whole place was under construction with the sound of pounding and drilling at 9:30 on a Saturday night. The hallway and stairway carpets looked as if they hadn't been vacuumed in weeks. I made these reservations 3 months in advance and didn't remember seeing anything on the website about construction so be warned! It looks like it will be nice when it is done but I would advise against staying there until the construction is finished.
March 18, 2013